Customer Service Specialist

Customer Service SpecialistThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.The individual selected for this role will be expected to work at Store #703724, located at: 1305A Manheim Pike, Lancaster, PA 17601. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale and retail customersProcess sales transactions accurately and consistently with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesQualificationsMinimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureMust have a valid, unrestricted Driver's LicenseMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionMust be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodationIf internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisalIf internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current positionPreferred Qualifications:Have at least a High School diploma or GEDHave at least one (1) year of experience working in a delivery, retail, or customer service positionHave previous work experience selling paint and paint-related productsHave previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one languageAbility to read, write, comprehend, and communicate in SpanishAbout UsAt Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible