Documentation Specialist

Documentation SpecialistLauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role focuses on translating complex processes and systems into clear, accurate, and easy-to-use documentation that supports employee performance and learning.The ideal candidate has experience documenting technical or operational workflows, preferably in a mortgage, financial services, or technology environment, and is comfortable working within a Confluence-based knowledge management system.Key ResponsibilitiesCreate, edit, and maintain knowledge base articles within ConfluenceServe as a documentation specialist by organizing, standardizing, and improving internal documentationDevelop training materials, job aids, process guides, and reference documentation and videoSupport new hire onboarding by creating and updating orientation and learning documentationPartner with subject matter experts to gather requirements and document workflows and systemsReview and update documentation to reflect system, process, or policy changesApply documentation standards, templates, and style guidelines to ensure consistency and usabilityAssist in improving knowledge base structure, navigation, and content clarityIncorporate feedback to continuously improve documentation quality and effectivenessTranslate written documentation into video where applicableRequired Qualifications2–4 years of experience as a Technical Writer, Documentation Specialist, or similar roleExperience documenting technical systems, tools, or operational processesFamiliarity with knowledge management platforms, preferably ConfluenceStrong writing, editing, and information-organization skillsAbility to work collaboratively with cross-functional teamsPreferred QualificationsExperience in the mortgage industry, financial services, or fintechBackground in technology, help desk, or SaaS environmentsExperience creating onboarding or training documentationFamiliarity with learning management systems (LMS)Why Join LauraMacCollaborative, team-oriented work environmentOpportunity to contribute to learning, onboarding, and knowledge management initiativesExposure to both business operations and technology teamsAbility to make a visible impact on how information is created, shared, and maintained