Experience Center Associate

Our 7 Design Centers bring the Miele message and core value of “Forever Better” to life. As our chief brand ambassadors, Experience Center Associates are essential to creating an exceptional experience for our consumers, business partners, and advocates, alike. Experience Center Associates are responsible for exciting consumers, architects and designers, as well as retailers about Miele products. Associates will also generate sales leads, and provide support in all aspects of center operations, visual merchandising, and direct sales of select small domestic appliances and consumables. The Miele Experience Center Associate is friendly, full of positive energy, and is driven to provide the highest levels of customer service and achieve our mission to delight our customers.

Your Responsibilities:

Sales and Referrals:

• Work in tandem with Center Manager to achieve financial objectives for the Center, including meeting or exceeding sales goals.
• Responsible for achieving personal Key Performance Indicators (KPIs) and actively contributing towards shared team goals.
• Proactively develop a high level of product knowledge and expertise on Miele appliances and floorcare by attending training sessions, reading catalogs and manuals, and through self-guided training.
• Demonstrate enthusiasm for the brand and effectively communicate company and product features and benefits to drive conversion.
• Assist in the tracking, monitoring, and communication of business partner leads.

Customer Experience:

• Assist all walk in, appointment-based, dealer, and trade professional clients to provide the highest level of customer service by exceeding expectations.
• Provide a safe space for consumer, business partner, and advocate product solutions and order creations, all within a timely manner.
• Maintain high NPS and consumer ratings.

Operations:

• Create sales advice (quotes) and enter orders within company systems, following company and systems policy and procedure.
• Track consumer referrals, quotes, and purchase history through consumer profile capture.
• Assist in all event related tasks, including preparation, execution, and clean up.
• Participate in all areas of operations of the Experience Center, such as assisting with stock management and replenishment, conducting physical inventory, maintaining demonstration and live appliances in pristine condition, and upholding good housekeeping standards throughout the selling areas and demonstration kitchen.
• Support with implementation and maintenance of brand standards and merchandise directives the showroom floor.
• Ensure back office, and facilities are neat, clean, fully stocked, and organized.
• Identify and communicate product and inventory needs in a timely manner.
• Support in all clerical duties, such as answering phones, maintaining visitor and referral logs, data entry, responding to email, and maintaining a professional reception area.

What We're Looking For:

• Previous experience in showroom sales, design, or luxury manufactured goods preferred.
• Highly customer-centric, results driven, and goal oriented, willing to “go above and beyond” to exceed customer expectations.
• Friendly, enthusiastic, and outgoing manner in all interactions.
• Self-motivated team player with strong initiative and time management skills.
• Open to perform different tasks and projects based on day-to-day business needs while prioritizing multiple tasks without constant direction.
• Ability to communicate effectively and clearly with coworkers, consumers, and business partners in person, via phone, and email.
• Comfortably working within the demonstration kitchen and being hands-on with food preparation and kitchen duties.
• Professional image in personal appearance, manner, and demeanor.
• Flexibility to work days, nights, weekends, holidays, and special projects outside of normal business hours.
• PC proficiency, Outlook, MS Word and Excel and willing to learn new computer applications.
• Able to stand for long periods of time, bend, kneel and use a step stool or ladder to reach overhead objects.
• Able to lift 25 lbs.
• A high school diploma is required.

The salary range for this position is $60,000 to $70,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Salary range is $70-$75K plus bonus and full benefits.

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Discounted gym membership
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V