Senior Sales Associate

Senior Sales Associate

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets. If you are an ambitious self-starter with previous retail experience, looking for leadership development and growth, then this is the perfect role for you and the first step towards a long term and fulfilling career. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Reports To: Clinic Manager

Qualifications

• Proven retail experience, preferably within skincare and/or aesthetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software, Zenoti experience is a plus!

Experience and Characteristics

• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
• Prioritizes customer service and has exceptional communication skills
• Proficient in problem solving and finding creative solutions
• Must be able to create a comfortable atmosphere for clients and team members
• Attentive and a good listener
• Attention to detail in following company and safety protocol
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
• Goal oriented and self-motivated to achieve and exceed company benchmarks for success
• Willing to learn and adapt to changes quickly
• Comfortable and respectful with conflict management with clients and team members

Responsibilities Include

• Creating curated client experiences.
• Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.
• Educating clients on the importance of the skin care protocols.
• Celebrating the success of the results our clients experience.
• Championing Skin Laundry's mission and values and how our services and products achieve these goals.
• Effectively coordinating, scheduling, and rescheduling recurring and future clients.
• Consistently seeking, obtaining, and converting new clients.
• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
• Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.
• Establishes and maintains effective client retention processes.
• Understand and utilize company reports to leverage business and share insights on best practices for performance.
• Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.
• Respect and support all team members individuality & provide an inclusive environment.
• Understand opportunities and support the team to meet personal & clinic goals.
• Maintain organizational relationships.

Employee Benefits & Perks

• Skin Laundry Employee Treatment & Product Discount Program

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer

At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance

Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact View email address on click.appcast.io

Employment Agencies

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry's resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.