Administrative Support Division Trainer

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Why Work at Children's....

Here, it's different. Come join us .

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

Job Overview

The Administrative Support Division Trainer is responsible for the delivery of training to both new and current agents. The Trainer will be responsible to work with clinic leadership and Division leadership to guide, adjustments, and implementation of training programs to support the objectives of the organization. The Trainer must be familiar with all aspects of the Division's workflows and ensure the understanding of end-to-end workflows by all team members. The Trainer should employ tactics for learning programs and facilitate training both in-person and virtually as needs dictate. The Trainer would be responsible to deliver a coordinated training of both technical and soft skill curriculum. This team member supports the QA and Training Program.

Additional Information

Department Name:Patient Family Access Center Job Status: Full time, 40 hours per week. Shift: Monday-Friday, 8:00am-4:30pm, Hybrid

Qualifications

• EDUCATION - High School Diploma or equivalent.
• EXPERIENCE - Minimum of two (2) years of related experience and one (1) year of informal or formal training experience.
• EQUIVALENCY - Bachelors' degree in Business Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.

Responsibilities

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Training and Facilitation: Deliver content in a highly impactful, engaging and applicable manner for short term and long-term employee development. This also includes providing training, coaching and support for external trainers. The Trainer would be creating, editing, and maintaining training materials.
• Instructional Design Support: Provide continual needs analysis, research, and implementation of content to meet the needs of employees at all levels of the organization. Topics include soft skill development talent development, clinic specific workflows, team performance, operational excellence, change management, etc.
• Division Support: Provide assessment, development, coaching and implementation with team members to achieve business results which are aligned with the organizational mission, vision, values and strategy.
• LMS Support: Provide support and back up for our internal LMS Systems Administrator as needed in areas such as database administration, user support, tracking, reporting and troubleshooting. This also includes supporting the integration and transition to a new LMS system that will impact the entire Children's Hospital Colorado organization.
• Works with Quality to track performance at team and individual level to ensure the success of the training and utilizing resources efficiently
• Partners closely with Revenue Cycle Training Team on updates necessary to curriculum and system-wide changes to processes
• Coordinates and supports special assignments
• Partners with unit/department leadership to create on-going training and communication.
• Continually evaluates processes and partners with unit/department leadership to strategize roll-out/education of new or updated processes.
• Represents the clinical and/or administrative support staff roles on various committees and initiatives.
• Performs duties as assigned.

Other Information

SCOPE AND LEVEL Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions. Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices. Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non-routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor. Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function. Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

Physical Requirements

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS

• Audio-Visual: Color Discrimination - Fair
• Audio-Visual: Depth Perception - Fair
• Audio-Visual: Near Vision: Good
• Audio-Visual: Far Vision: Good
• Audio Visual: Hearing: Good
• Motion: Bend : Up to 1/3 of the time
• Motion: Reach up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT

• Exposure: Exposure to blood/body fluid: Occasional
• Exposure: Exposure to cold/heat: Occasional
• Exposure: Exposure to infectious disease: Occasional
• Mental and Emotional Requirements: Manages stress appropriately
• Mental and Emotional Requirements: Works with other effectively

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $58,936.54 to $88,404.82 Hourly Salary Range: $28.33 to $42.50

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.