SAP Concur Consultant

Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e‑gov travel services (ETS) shared service. The consultant will be part of the GO.gov Program Management Office (PMO) and will have responsibility for a portfolio of federal civilian agencies requiring transition support. Responsibilities Operate as the lead point of contact for a portfolio of GO.gov customer agencies Guide agency transition planning meetings and track issues/resolutions Coordinate responses to agency issues with the MSP and solution management team Advocate for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives Develop and manage customer account profiles, coordinate agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings Apply T&E or other business system project management experience to communicate and coordinate resolution of complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities Track progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks Apply waterfall and agile management methods to help agencies align plans with PMO‑developed transition plans Support task planning, elaboration and re‑prioritization based on new information, and adapt plans to meet project deadlines The Ideal Candidate We are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. The ideal candidate brings a variety of experiences, strong analytical and problem‑solving abilities, and excellent communication and interpersonal skills for stakeholder collaboration. Bachelor’s degree in business administration, public policy, or related field Minimum 5 years of experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients Minimum 5 years of experience supporting SAP Concur Travel & Expense implementation and support (ideally within the federal government) Strong understanding of Travel Service programs, policy, and technology, ideally with E‑Gov Travel Experience with Travel and Expense Business and Process Analysis Experience with technology integrations preferred Strong analytical and problem‑solving abilities with keen attention to detail Excellent communication and interpersonal skills for stakeholder collaboration The Company Censeo Consulting Group is a Washington D.C. based management consulting firm dedicated to helping public sector and non‑profit clients build operational excellence, deliver better outcomes, and lower costs. We take a personalized approach to strategic consulting to solve clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions. Location Based in Washington D.C., the role offers a hybrid setting with flexibility to work from home and in our downtown office. The office is conveniently located in the heart of downtown, just a few blocks away from the White House. Fine Print Remote or Hybrid Opening Salary Range: $90,000-$140,000 (depending on experience) Expected travel 0-10%; may increase based on business needs Essential Physical Functions Sitting: Particularly for sustained periods of time Light carrying: Physically transporting items weighing less than 15 pounds from one location to another This is a contracted role for an RFI Opportunity Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law. #J-18808-Ljbffr