Contact Center Manager

Job Summary

We are currently hiring a Compliance Center Management for our Drivers Division, and our ideal candidatewill possess a passion for impacting lives and our community. The primary purpose of this position is to lead and manage the Compliance Center team, ensuring candidates and drivers meet all local, state, and federal requirements - including DOT and FMCSA standards - as well as client requirements and company policy. This role owns the team's efficiency and output, builds and monitors performance metrics, personally produces and reviews compliance work, audits driver qualification files, and serves as the primary escalation point between branch locations and the Compliance Center. It also safeguards the organization's reputation with clients through consistent regulatory adherence.

Essential Duties

• Proven experience in DOT regulations, FMCSA guidelines, or fleet safety compliance.
• Previous direct experience managing and auditing Driver Qualification Files (DQFs).
• Self-motivated and proactive mindset with a proven ability to take full ownership of job duties.
• Strong organizational, multitasking, and analytical skills with a sharp attention to detail.
• Excellent interpersonal skills and a highly professional communication style.
• Proven ability to work successfully both independently and within a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Competencies

• Culture of Heart: Provides the tools, training, and resources to focus on the impact of being a part of the team to help each other succeed.
• Customer Service: Effectively interacts with and meets the needs of our customers to provide the best service and experience possible.
• Client Relationships: Builds, maintains, and strengthens relationships with internal and external clients.
• Data-Driven: Uses data to understand impacts, implications, and makes data-backed decisions to put resources where they are most impactful.
• Curiosity and Innovation: Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions.
• Team Development and Motivation: Motivates others and supports their development through strong coaching and mentoring. Provides constructive feedback; delegates effectively; motivates team; coaches for development.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's Best Staffing Client Diamond and Best Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment is critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at

Required Language

Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.