Scheduling Coordinator

Scheduling Coordinator – On-site You're organized, thrive in a fast-paced environment, and enjoy bringing people, schedules, and processes together to create an outstanding customer experience. Who We Are We've proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky. Our success is built on hiring great people who care about doing the right thing. At Logan Services, we believe excellence comes from strong teamwork, continuous improvement, and putting people first. Many people join Logan looking for a job and stay because they find a career with opportunities to learn, grow, and make an impact. Why Choose Logan Services? Competitive Pay – Excellence is recognized and rewarded. Benefits – Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage. Work-Life Balance – PTO, increasing with tenure, plus 24 hours of sick time. 401(k) – Traditional 401(k) with a 4% company match and Roth contribution option. Bonus & Profit Sharing – Opportunities tied to individual and company performance. Paid Training – Learn our systems, scheduling processes, and operational procedures with hands-on support from day one. Career Growth – Build a long-term career with one of the nation's leading residential HVAC companies. Our PARTE Values P – People First – We believe every person matters. We lead with respect, compassion, and care—for our team, our customers, and our communities—because people are the heart of everything we do. A – Agile – We embrace change with courage, creativity, flexibility, and speed, turning challenges into opportunities. R – Radical Ownership – We take responsibility for our actions, decisions, and results. We don't point to problems—we become part of the solution. T – Teamwork – We succeed together through trust, collaboration, and open communication. E – Excellence – Good enough is never enough. We are committed to exceeding expectations in everything we do. The Big Task As an Scheduling Coordinator, you will oversee the daily coordination of residential HVAC installations from the time a job is sold until it is completed. You'll work closely with customers, installers, field leadership, sales, logistics, and support departments to ensure installations are scheduled efficiently, completed accurately, and provide an exceptional customer experience. Key Sub Tasks Coordinate daily installation schedules to maximize efficiency, profitability, and customer satisfaction. Serve as the primary point of contact for customers before, during, and after installation, resolving concerns professionally and promptly. Communicate and collaborate with installers, field supervisors, sales, logistics, and customer experience teams to keep projects on track. Maintain accurate customer records and process installation paperwork, payments, permits, and required documentation. Coordinate gas line installations from scheduling through completion. Monitor outstanding permits and customer balances while partnering with Accounts Receivable as needed. Assist with installer scheduling, Saturday availability, approved time-off requests, and weekly payroll verification. Provide administrative and technical support related to ServiceTitan, Wells Fargo, Synchrony, and internal processes. Identify opportunities to improve scheduling efficiency and support operational projects as assigned. On-Call Rotation – Team members share after-hours scheduling responsibilities through a rotating schedule, with each coordinator serving one week approximately every two months. Desired Skills and Experience We're looking for someone who is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Successful candidates communicate confidently with customers and internal teams, remain composed under pressure, and take pride in solving problems. Preferred Qualifications: 1–3 years of customer service, scheduling, operations, or administrative experience. Strong computer skills, including Microsoft Outlook, Excel, and Word. Excellent organizational, time management, and communication skills. Ability to adapt to changing priorities while maintaining accuracy and professionalism. Experience in HVAC, home services, construction, or scheduling is a plus but not required. Learn more about us at logan-inc.com and apply today to join a team that values people, rewards hard work, and invests in your future. Equal Opportunity Employer Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.