Dental Coordinator

Job Description Job Description ORGANIZATION INFORMATION: Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives. POSITION SUMMARY: The Dental Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plans and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role includes the greeting of patients, scheduling appointments, answering phones, and other reception/front desk duties, as required. The Dental Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience. Hourly Rate: $20.43hr -$25.53hr Benefits: PTO Vision Dental Health 401k Sick time Paid Holidays MAJOR AREAS OF RESPONSIBILITIES : Conduct interview to understand the patient’s oral health history, concerns, and objectives Conduct all prior authorizations across any designated clinics Explain the treatment plan, address patient concerns and answer any questions Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment Build trust, and understand the patient’s objectives Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented in coordination with the medical center financial counselors. Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity. Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits. Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options. Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented. Greet and check patients in and out after and after treatment. Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up. Perform general office duties and other duties as required. Update patient information on an as-needed basis. Verify patient appointments via phone two days after the appointment, and updating the patients’ record or the status of the phone call. Scan all patient paperwork and outside documents into the Electronic Health Record (EHR) to ensure that it is organized and easily accessible. Manage tasks assigned by members of the Dental team that may include, making referrals, scheduling Specialist appointments, and coordinating with Case Management staff concerning appointments for their clients. Manage any Medical records that come in via fax or mail, by organizing and distributing to a member of the Medical team. Call “no show” appointments within one day of the time of the “no show” appointment. Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision. Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services. Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures. Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity. Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service. Continuously grow and develop Cultural Competency, exhibiting an understanding, awareness, and respect for diversity. Perform other duties as assigned. EDUCATION/LICENSURE: High school diploma is required. Knowledge, Skills, Abilities and other Qualifications: 2 or more years of front office dental experience required Computer proficiency and the ability to learn new programs to include Microsoft Office Suite Knowledge and experience with dental treatment plans and insurance requirements required Experience with Dentrix preferred Demonstrated exemplary customer service skills. Working knowledge of secretarial procedures and organizational policies and procedures. Experience with EMR (Electronic Medical Record) and medical/dental billing software preferred. Effective communication skills. Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public. Excellent organizational skills with an ability to prioritize and manage multiple tasks. Ability to work efficiently without constant supervision and exercise a degree of initiative and judgment. Work well under pressure and possess the ability to be flexible. Team player with strong communication and interpersonal skills. Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. Ability to maintain confidentiality. Professional appearance and demeanor. OTHER INFORMATION : Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA