Head of Customer Success

At TXM Recruit , we’re building more than a recruitment business, we’re building a culture. One that’s collaborative, ambitious, and genuinely supportive. A place where people are encouraged to bring ideas, try new approaches, and grow their careers with the backing of a successful, growing group. We partner with some of the most exciting names in engineering, infrastructure, and construction, from global leaders to disruptive, high-growth companies. But it’s our people who make the difference. We celebrate individuality, encourage curiosity, and create an environment where everyone can thrive. Role Responsibilities: Solve complex workforce challenges by partnering with Account Management, TA Leadership and Operations Management to convert requirements into high-impact talent and project-based solutions. Focus on partnership building by leading the client relationship and strategy in partnership with account leadership, while collaborating with a dedicated recruiting team to align specialized talent pipelines with client demands. Act as an industry Subject Matter Expert by gaining a deep understanding of client operations to provide data-driven advice on market trends, staffing strategies, and specialized project fulfilment. Build out partnerships with technical schools across the US to support different regions build long term talent pipelines and local brand building. Travel to customer locations across the US on a quarterly basis to partner with site level leaders, understanding specific markets and advising on recruitment strategies to support high volume hiring needs. Stay informed and ensure compliance with client-specific rules, regulations, and onboarding procedures. Report back to Account Management on in country activities to align closely with the Global account strategy. Be based on site with our customer, in a state-of-the-art office building. Experience Required: Strong background in Engineering, Maintenance/Operations recruitment within automated environments to support a smooth transition into the role. Experience in leading high-volume accounts. Demonstrated ability to understand and solve complex client challenges. Proficiency in using data analysis to develop sustainable workforce strategies and competitive talent solutions. A self-starting, results-oriented professional with the ability to navigate a metrics-driven landscape, prioritize high-value tasks, and strategically expand key account relationships. Willingness to travel up to 50% of the time. #J-18808-Ljbffr