Ascentium Titling Documentation Specialist

Overview Thank you for your interest in a career at Regions. Regions is dedicated to safeguarding private and personally identifiable information submitted by applicants. The information you submit will be reviewed by Regions associates, consultants, and vendors to evaluate qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside Regions unless required by law. Such information will be stored in accordance with regulatory requirements and Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Position At Ascentium Capital, a division of Regions Bank, the Titling Documentation Specialist functions as the primary contact between sales associates, Ascentium Capital executives, credit, and customer service personnel on all loan/lease documentation. They also serve as a secondary contact for vendors and customers for questions about loan/lease documentation. Ascentium Capital provides financing for business equipment and technology and serves small organizations to Fortune 500 companies. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. Primary Responsibilities Prepares customer document package and titling documents, ensuring they are executed accurately and efficiently within established guidelines according to approval terms Manages assigned documentation queue(s) to ensure proper workflow Processes and oversees ownership transfers on titled assets, ensuring all legal and compliance steps are followed Maintains knowledge of private party sale transactions related to titled assets and ensures proper documentation and ownership transfer Verifies title documents for accuracy while monitoring accounts for potential fraud Identifies situations in which original title documents are needed in lieu of copies Ensures perfection documentation is in place for UCC filings and/or lienholder add for titling Reviews and maintains vehicle documentation and title information Maintains confidentiality and protects sensitive customer data in accordance with bank policies and privacy regulations Provides outstanding customer service during outbound/inbound calls and when responding to voicemails and emails, meeting service level agreements, and de-escalating situations Requires properly prepared sales quotes/invoices to ensure correct vendor’s, payee’s, and referral sources are funded Communicates appropriately and effectively with all levels including management, credit associates, finance associates, and customers Coordinates and provides Sales/External Vendor Partners with itemized lists of documentation and credit contingencies needed to close and fund the loan Communicates with sales associates on documentation generation as well as terms and conditions, company procedures, and banking policies including KYC and other regulatory requirements Ensures compliance with applicable internal and external policies and regulations Arranges loan in internal all-in-one financial operating system for booking into lease accounting system Processes and scans all documents into image archive system according to company policies and procedures Identifies fraud, discrepancies, and risks associated with customer and vendor documentation – collaborating with the Quality Control team when necessary Meets monthly booked volume goals and Quality Control review standards, ensuring high level of accuracy and compliance Maintains up-to-date knowledge of state vendor titling rules and guidelines to ensure compliance with state-specific requirements for titling Stays abreast of high-level laws and requirements for perfecting liens and updates internal processes to align with state titling and form requirement changes This position requires tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements High School Diploma or GED One (1) year of experience in lease, loan, or mortgage documentation Preferences Bachelor’s degree Basic knowledge of banking regulations and compliance, especially related to customer information and asset titling Experience with account management software systems Commercial/Consumer Titling experience Skills and Competencies Able to apply basic understanding of accounting principles related to financial transactions Able to identify process improvement opportunities by participating in problem-solving activities Adaptability to manage and navigate evolving procedures and company policies Outstanding proofreading skills Basic understanding of the flow of title ownership Strong ability to manage and resolve escalated issues effectively and professionally Strong attention to detail and ability to identify inconsistencies or fraudulent indicators in documentation This role is onsite in Kingwood, TX and may be filled at a higher level depending on the candidate’s qualifications and relevant experience. Position Type Full-time Compensation and Benefits Pay ranges are job-specific and provided as a point-of-market reference for compensation decisions. Minimum and median targets are listed below; actual compensation varies by experience, skills, knowledge, and performance. This role is not incentive eligible. Regions offers a benefits package that is flexible and comprehensive. Benefits include: Paid Vacation/Sick Time, 401(k) with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Associate Volunteer Program. Benefits plans may change at Regions discretion. Location Ascentium Kingwood – Kingwood, Texas Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through our career site for a minimum of five business days from the date of posting. Higher-volume postings may remain active longer due to business need and may be closed at any time at the company’s discretion. #J-18808-Ljbffr Regions Bank