Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Vice President, GBSC Operations Excellence & Enablement

$189k - $312k
Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Vice President, GBSC Operations Excellence & Enablement

OVERVIEW
Mastercard’s Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness, and agility. Today, with over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, the Strategy, Enablement and Transformation Team is one of the key foundational pillars that supports overall GBSC and enterprise stakeholders in optimizing their business to drive value and enhance performance.

As the GBSC continues to scale and mature its operating model, the organization is seeking a Vice President, GBSC Operations Excellence & Enablement. This leader will be responsible for establishing and leading the performance management, financial planning, and operational governance framework for the GBSC. This role focuses on defining how the business is measured, planned, and governed—ensuring clear visibility into performance, disciplined resource planning, and strong operational oversight across internal teams and third-party partners. Reporting into senior leadership, this individual will lead a cross-functional team responsible for FP&A, data governance, performance management, vendor governance, and process discipline, working closely with business leaders to enable data-driven decision-making and operational excellence.

RESPONSIBILITIES
• Own and lead the GBSC performance management framework, including KPI definition, performance tracking, and review cadence
• Lead financial planning processes, including budgeting, forecasting, and headcount planning aligned to business priorities
• Manage capacity and workforce planning process, providing visibility into demand, utilization, and resource allocation
• Oversee data governance and business insights, ensuring a single source of truth for reporting and analytics
• Establish and manage vendor and contract governance frameworks, including SLA definition, performance scorecards, and governance routines
• Lead vendor and BPO performance reviews, ensuring alignment to service and cost expectations
• Define and manage process governance standards, including process ownership and change control
• Oversee documentation and knowledge management practices to support operational consistency and enable automation and AI initiatives
• Provide analytical insights and decision support to senior leadership, including performance trends, forecasts, and trade-off analysis
• Partner with Strategy & Transformation, Customer Experience, PMO, and Finance to ensure alignment between planning, performance, and execution
• Partner with GBSC operations teams by delivering global standards, monitoring progress and adoption, and coordinating ongoing alignment & governance across teams

SKILLS
• Strong financial and analytical capabilities, with deep experience in FP&A, performance management, and operational planning
• Proven ability to connect financial, operational, and data insights to drive decision-making
• Experience building and leading KPI frameworks and performance management systems
• Strong understanding of vendor governance and third-party performance management
• Experience establishing process governance and operational discipline in complex environments
• Ability to influence across functions and drive accountability without direct authority
• Strong problem-solving skills with ability to translate data into actionable insights
• Excellent communication skills, including ability to present complex analysis to senior leadership
• Collaborative and pragmatic leadership style, balancing rigor with business needs

QUALIFICATIONS & EXPERIENCE
• 15+ years of experience in finance, operations, business performance, consulting, or related roles
• Proven track record leading performance management, planning, or operational governance functions at scale
• Experience in global shared services, GBS, finance operations, or similar environments strongly preferred
• Demonstrated experience managing vendor and third-party performance frameworks
• Strong background in financial planning, forecasting, and resource management
• Experience building or maturing data governance, reporting, or analytics capabilities preferred
• Bachelor’s degree required; finance, business, or related field preferred; advanced degree a plus

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $189,000 - $312,000 USD

Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Vice President, GBSC Operations Excellence & Enablement in O Fallon, MO vacancy
  • $189k - $312k

     ...potential. Title and Summary Vice President, GBSC Strategy & Innovation...  ...organization transform their business operations to achieve higher...  ...business units. Our commitment to excellence, innovation, and...  ...and solutions, the Strategy, Enablement and Transformation Team is... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    10 days ago
  • $200k - $330k

     ...potential. Title and Summary Vice President, Revenue Operations Overview About...  ...believe that our differences enable us to be a better team –...  ...business results. About GBSC The Global Business...  ...that combines operational excellence with a vision for what’s next... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours
    Shift work

    Mastercard

    O Fallon, MO
    a month ago
  • $200k - $330k

     ...greatest potential. Title and Summary Vice President, Strategy & Operations Role Overview We are seeking a...  ...critical enterprise platforms that enable customer onboarding, customer performance...  ...thinking with operational excellence and is comfortable navigating ambiguity... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    3 days ago
  • $204k - $326k

     ...Title and Summary VP, Product Management GBSC Corporate Systems Who is Mastercard?...  ...complex, mission-critical corporate operations challenges. The ideal candidate is a leader...  ...operating models, reducing fragmentation and enabling scalable, reusable capabilities... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  • $212k - $339k

     ...realize their greatest potential. Title and Summary Vice President, Software Engineering – Decision Management Program...  ...innovative, high‑performance solutions and driving engineering and operational excellence across a critical real‑time platform Responsibilities:... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours
    3 days per week

    MasterCard

    O Fallon, MO
    12 days ago
  •  ...recommendations, provide introduction to key financial partners Excellent interpersonal and customer service skills Ability to interview...  ...with professional and well-groomed appearance Ability to operate standard office equipment, such as, computer work stations, typewriters... 
    Operations
    Work at office
    Local area

    Enterprise Financial Services Corp.

    Saint Peters, MO
    4 days ago
  •  ...The Global Business Solutions Center (GBSC) Project Management team serves as an internal...  ...stakeholders. Working closely with Operational Workstream Leads and key internal partners...  ...on business process improvements. Excellent written, verbal, and presentation communication... 
    Operations

    Dynamic Yield

    O Fallon, MO
    3 days ago
  • $200k - $330k

     ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Enterprise Operations Job Overview This position provides senior leadership to large, diverse, technology centers supporting... 
    Operations
    Full time
    Contract work
    Part time
    Local area
    Worldwide
    Flexible hours
    Shift work

    Mastercard

    O Fallon, MO
    a month ago
  • $204k - $326k

     ...governments realize their greatest potential. Title and Summary Vice President, Product Management - Clearing and Reconciliation, Network...  ...vision. Partner closely with Product Development, Network Operations, Go-To-Market,-Finance, and Technology teams to deliver... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    11 days ago
  • $212k - $339k

     ...governments realize their greatest potential. Title and Summary Vice President, Software Supply Chain Security Our Purpose Mastercard...  ...management Partner with DevOps on cloud strategy and operations (AWS, Azure, GCP, or hybrid), ensuring resilient, scalable, and... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    19 days ago
  • $85k - $105k

     ...together to build homes, community and hope. Responsibilities Operational Management - Provide operational oversight necessary to lead...  ...marketing, public relations, and fundraising experience, with excellent communication skills. Effective public speaking and engagement... 
    Operations
    Full time
    Work at office
    Flexible hours

    Gowscc

    Saint Peters, MO
    3 days ago
  • $85k - $105k

     ...Executive Director also has overall strategic leadership and operational responsibility through management of financial and human resources...  ...and should be a persuasive and effective communicator with excellent interpersonal and multidisciplinary project skills to develop... 
    Operations
    Full time
    Work at office
    Local area
    Flexible hours

    ROME GROUP

    Saint Peters, MO
    3 days ago
  • $112k - $179k

     ...Mobility Process Design & Optimization Lead (GBSC People & Capability) Who is...  ...experiences. We believe that our differences enable us to be a better team – one that makes...  ...inside of Mastercard that combines operational excellence with a vision for what’s next. More than... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  •  ...Vice President, Agribusiness Underwriting About the Company Esteemed financial institution specializing in agricultural lending...  ...agriculture real estate loan livestock & equipment loan operating loan crop insurance and appraisal services About the... 
    Traineeship
    Internship

    Confidential

    O Fallon, MO
    4 days ago
  • $212k - $339k

     ...potential. Title and Summary Vice President, Software Engineering - DMP Overview...  ...technology leader, you will operate at the intersection of engineering excellence, product innovation, and cross-...  ...needs. Decision Management enables faster, smarter decisioning at global... 
    Full time
    Part time
    Worldwide
    Flexible hours
    3 days per week

    Mastercard

    O Fallon, MO
    3 days ago
  • $68k - $109k

     ...Program Manager II – Operational Excellence Mastercard powers economies and empowers people in...  ...The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic...  .... Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services... 
    Operations
    Full time
    Part time
    Work at office
    Worldwide
    Flexible hours

    Dynamic Yield

    O Fallon, MO
    3 days ago
  • Camping World is looking for a Fixed Operations Director in Wentzville, Missouri, responsible for ensuring high customer satisfaction and...  ...will have experience in high-volume service centers, excellent leadership skills, and proficiency in dealership software. Competitive... 
    Operations

    Camping World

    Wentzville, MO
    5 days ago
  • $97.41k - $135.83k

     ...tools Coaching MDI and problem solving Assisting transactional operations in problem solving issues affecting quality, productivity and...  ...techniques Strong capability with personal computer applications (Excel, Word, PowerPoint and Visio) Must be able to travel (... 
    Operations
    Temporary work
    Work from home

    Trane Technologies

    Saint Peters, MO
    22 hours ago
  • $30.83 - $46.24 per hour

     ...forming teams that facilitate the healing process and provide excellent care. As a Charge Radiology T echnologist , you will play...  ...as a resource person. Delegates tasks to ensure proper daily operations. Assumes responsibilities of supervisor in their absence. Assists... 
    Operations
    Full time
    Work at office
    Monday to Friday
    Flexible hours
    Shift work
    Afternoon shift

    BJC Healthcare

    Saint Peters, MO
    more than 2 months ago
  • Jimmy John's is hiring a Person in Charge (PIC) to oversee shift operations and ensure exceptional sales performance. As a PIC, you will lead a team while maintaining high operational standards and customer service. The ideal candidate will supervise 1 to 8 team members... 
    Operations
    Shift work

    Jimmy John's

    Lake Saint Louis, MO
    4 days ago
  •  ...responsibilities include leading production, managing inventory, ensuring cleanliness, and exemplifying exceptional customer service. This role is ideal for those with strong leadership skills and experience in restaurant operations. #J-18808-Ljbffr Hawaiian Bros Island Grill
    Operations
    Shift work

    Hawaiian Bros Island Grill

    O Fallon, MO
    22 hours ago
  •  ...role demands a leader who can balance operational performance with compassionate care,...  ...strong focus on performance improvement, quality, and service excellence, and a commitment to diversity, equity, and inclusion initiatives. Functions ~ CEO/President Confidential
    Operations
    Local area

    Confidential

    Saint Charles, MO
    2 days ago
  •  ...opportunity to understand the day-to-day operations of the practice, and to gain valuable...  ...environment that is supportive, committed to excellent medicine, and provides exceptional...  ...and grow together. Our national presence enables us to deliver technology and innovations... 
    Operations
    Local area

    NVA

    Cottleville, MO
    5 days ago
  •  ...opportunities ~401K Retirement Plan and excellent Matching Plan ~ Medical, dental,...  ...conducive production environment for seamless operations   What Makes You Great   ~...  ...Reasonable  accommodations may be made to enable individuals with disabilities to perform... 
    Operations
    Full time
    Temporary work

    Alpla Inc.

    Saint Peters, MO
    2 days ago
  • $200k - $330k

     ...are driving the future of commerce by enabling secure, simple, and smart transactions....  ...platforms to drive innovation and impact. As a Vice President, Technology Program Manager, you will...  ...the company standard for engineering excellence, Mastercard Way culture, and technical... 
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  •  ...opportunity to understand the day-to-day operations of the practice, and to gain valuable...  ...environment that is supportive, committed to excellent medicine, and provides exceptional...  ...and grow together. Our national presence enables us to deliver technology and innovations... 
    Operations
    Local area

    National Veterinary Associates

    Cottleville, MO
    2 days ago
  •  ...Executive Kitchen Manager at Cooper’s Hawk, you’ll help lead a high-volume, scratch kitchen where culinary creativity meets operational excellence. You’ll partner closely with the Executive Kitchen Manager to ensure exceptional food quality, consistency, and safety... 
    Operations
    Hourly pay
    Temporary work
    Casual work
    Work at office
    Local area
    Flexible hours
    Shift work
    Weekend work

    Cooper's Hawk Winery and Restaurants

    Saint Peters, MO
    3 days ago
  • $70 per hour

    Kforce has a client in O'Fallon, MO that is seeking an AI PDLC Enablement Lead. Overview: We are seeking a hands-on AI practitioner to...  ...practical AI use cases across design, development, testing, and operations * Create standards, playbooks, and reusable templates to scale... 
    Operations
    Contract work
    O Fallon, MO
    12 days ago
  • $118k - $171k

     ...realize their greatest potential. Title and Summary Manager, Enablement & Operations Customer Success, Services NAM Overview Services...  ..., data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are... 
    Operations
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  •  ...leadership team who helps ensure smooth daily operations, exceptional customer service, and a...  ...‑solving, and decision‑making skills. Excellent communication and interpersonal abilities...  ...Reasonable accommodation may be made to enable qualified individuals with disabilities... 
    Operations
    Local area
    Flexible hours
    Shift work
    Night shift
    Afternoon shift

    Petco Animal Supplies, Inc.

    Dardenne Prairie, MO
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Vice President, GBSC Operations Excellence & Enablement. Be the first to apply!