Salesforce Solutions Architect

The Opportunity:

We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce Financial Services Cloud (FSC) and a strong background in the insurance industry. The ideal candidate will design, architect, and implement scalable Salesforce solutions that align with business objectives, regulatory requirements, and best practices. This role requires a strong understanding of insurance processes, policy management, claims handling, customer engagement, and integrations with core insurance and financial systems.

The Impact:

Solution Architecture & Design

• Lead the architectural design and implementation of Salesforce Financial Services Cloud (FSC) solutions tailored for the insurance industry.
• Define end-to-end system architecture, ensuring loose coupling, scalability, and compliance with enterprise standards.
• Leverage data integration solutions such as event streaming, application API, ETL tools for consuming and providing access to Salesforce data
• Develop and maintain a robust data model for insurance-specific FSC objects such as Policy, Claims, Financial Accounts, and Relationships.
• Design solutions that ensure seamless integration with policy administration systems, underwriting platforms, claims processing, and regulatory compliance tools.

Technical Leadership & Development

• Provide technical leadership to Salesforce development teams, ensuring adherence to Apex, Lightning Web Components (LWC), and API best practices.
• Knowledge and working experience with Data Cloud
• Oversee configuration, customization, and integration efforts, ensuring optimal use of Salesforce's declarative capabilities.
• Drive adoption of automation using Flows, Einstein AI, and OmniStudio.
• Experience in Digital Engagement (Service Cloud Voice)
• Ensure high-quality delivery through code reviews, design reviews, and architectural governance.

Stakeholder Engagement & Business Alignment

• Collaborate with business stakeholders, product owners, and insurance domain experts to translate business requirements into technical solutions.
• Provide architectural guidance on customer engagement, agent portals, self-service platforms, and digital transformation initiatives.
• Advocate for Salesforce best practices, governance, and security standards.
• Engage with Enterprise Architecture and influence enterprise recommendations and direction.

Integration & Data Strategy

• Define data migration strategies, ensuring seamless transition from legacy CRM or policy systems.
• Implement secure and compliant API integrations with core insurance platforms, banking systems, and external services.
• Work closely with enterprise data architects to ensure data consistency, reporting accuracy, and regulatory compliance.

Security & Compliance

• Ensure solutions comply with insurance industry regulations (e.g., GDPR, HIPAA, FINRA, KYC, AML).
• Implement role-based security, encryption, and access controls to protect sensitive client and policyholder data.
• Work with compliance teams to align Salesforce capabilities with industry security requirements.

Required Qualifications:

• Bachelor's Degree in computer science, engineering or technical designation
• 10+ years of experience in Salesforce architecture and development.
• Experience implementing Salesforce Financial Services Cloud (FSC).
• Strong knowledge of insurance processes, such as: policy management, claims processing, underwriting, and customer engagement.
• Expertise in Apex, Lightning Web Components (LWC), REST/SOAP APIs, and Event-Driven Architecture.
• Experience integrating Salesforce with policy administration systems, financial platforms, and document management solutions.
• Strong understanding of Salesforce security, compliance, and governance best practices.
• Experience with DevOps and CI/CD tools for Salesforce (e.g., Gearset, Copado, Jenkins).

Preferred Qualifications:

• Experience working with OmniStudio, Einstein AI, and Marketing Cloud for customer engagement.
• Knowledge of insurance regulatory frameworks and how they impact CRM design.
• Familiarity with Mulesoft and other/home-grown middleware for API integration.
• Strong background in data modeling and master data management (MDM) for financial services.
• Salesforce certifications, such as:
  • Salesforce Certified Application Architect
  • Salesforce Certified System Architect
  • Salesforce Certified Financial Services Cloud Accredited Professional (preferred)
  • Salesforce Certified Technical Architect (CTA) (a plus)

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.