MEMBERSHIP EXPERIENCE COORDINATOR

POSITION SUMMARY:This position supports the work of the YMCA, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Experience Coordinator at the YMCA of Tuscaloosa creates and maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Coordinator leads our Welcome Center team, engages members and guests, and creates a positive member experience.ESSENTIAL FUNCTIONS:Creates an atmosphere of positive member engagement to provide a superior member experienceProvides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.Follows all YMCA policies and procedures.Processes transactionsMaintains cleanliness and organization of the lobby and Welcome Center Areas.Contacts past due accounts in attempt to collect, update payment sources, etc.Develops weekly/monthly schedules to ensure proper and adequate coverage at Welcome Center. Fills-in as needed to ensure proper coverageInvoices annual memberships and third-party membership providers as requiredOther tasks and initiatives as directed by supervisorQUALIFICATIONS:Previous customer service, sales or related experience. Supervisory experience preferred.Excellent verbal and written communication skills.Excellent interpersonal and problem-solving skills.Ability to relate effectively to diverse groups of people from all social and economic segments of the communityCPR/AED and First Aid Certifications required within 30 days of hire.Basic knowledge of computers.WORK ENVIRONMENT & PHYSICAL DEMANDSMust possess acceptable hearing and visual capabilities in order to monitor environment and well-being of those in the facility.May be required to lift and carry up to 50 lbs. in various forms.May be required to sit, stand, or maintain physical activity for extended periods of time #J-18808-Ljbffr YMCA of Tuscaloosa County, AL