Technical Project Manager, Strategic Customer Implementations

Role Description

This role is the operational and technical backbone of Maven's most complex, highest-stakes customer implementations. It exists because the work requires someone who is simultaneously a builder, a tracker, and a communicator who won't let things fall through the cracks.

• Owns execution end-to-end on strategic pilots.
• Tracks every open item across customer-facing trackers and internal tools (Linear, ClickUp, Notion).
• Knows what's blocked, who needs to be chased down, and drives things to resolution without being asked.
• Ensures tickets are clean, unambiguous, and mapped correctly.
• Understands the platform deeply enough to be useful, not just present.
• Can debug a broken integration and read an API error.
• Translates between customer and engineering.
• Joins working sessions with customers and produces crisp, actionable documentation.
• Writes meeting notes and tickets that engineers want to work from.
• Tests relentlessly before go-live.
• Runs the operational rhythm including daily standups, go-live checklists, readiness reviews, and metrics readouts.

Qualifications

• Organized to the point of being vocal about it.
• Technically credible without being an engineer.
• Comfortable sitting in rooms with enterprise stakeholders and product engineers.
• Does not need external motivation to chase someone down when something is stuck.
• Gets things done.

Benefits

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

Company Description

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

• Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes.
• We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
• We are building Maven to deliver better, cheaper support, for both end users and agents.
• Team: Maven has assembled a world-class team of Engineers from Google, Meta, Amazon, and Stripe, supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.