Area Manager II

Area Manager – Amazon.com Services LLC Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer‑focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities Support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery promises. Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach. Stand or walk for up to 12 hours during shifts. Work in an environment where the noise level varies and can be loud. Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments). Continuously climb and descend stairs (applies to sites with stairs). Basic Qualifications 2+ years of employee and performance management experience. Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Preferred Qualifications 1+ years of performance metrics, process improvement, or lean techniques experience. Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma). Excellent customer service, communication, and interpersonal skills. A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments. EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include adhering to company policies, exercising sound judgment, managing stress, and ensuring exceptional customer service. Criminal history may affect some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Compensation and Benefits The base salary range for this position is $72,500.00–$90,900.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave. #J-18808-Ljbffr