Federal Work Study - Client Services Assistant (StreetWise)

Job Title

Client Services Assistant

Job Description

StreetWise Georgia is seeking a compassionate and detail-oriented Client Services Assistant to support the daily operations of our client intake and appointment scheduling process. This part-time role is responsible for handling incoming calls, scheduling appointments for food distribution and services, and assisting with administrative duties. The ideal candidate is organized, service-oriented, and aligned with StreetWise Georgia's mission to help families achieve self-sufficiency. This position requires travel to assigned StreetWise locations.

Responsibilities

Answer incoming phone calls from clients in a professional, respectful, and empathetic manner. Phone coverage is 10:15 a.m. - 2:00 p.m. Monday, Tuesday and Thursday. Schedule, confirm, and reschedule appointments for food distribution and other services using internal scheduling systems. Provide accurate and timely information to clients regarding program requirements and availability. Maintain detailed call records and appointment logs. Enter and update client information in the database accurately and promptly. Assist with preparation of reports and summaries related to client appointments. Maintain organized files (physical and/or digital) for tracking service usage and communications. Communicate regularly with the Client Services Coordinator and team members to stay informed about appointment availability, program changes, and client needs. Support special projects and department initiatives as assigned by the Client Services Coordinator. Provide assistance during seasonal programs, special events, or client outreach efforts. Step in for front desk or general administrative support when needed.

Required Qualifications

Must have Federal Work Study award Must be enrolled a minimum of 6 credits at Georgia Gwinnett College Must be in good academic standing and maintain good academic standing for the duration of employment. Must be in good conduct standing with Georgia Gwinnett College and maintain good conduct for the duration of employment. Minimum of 1-year experience in customer service, office administration, or call center preferred. Excellent verbal communication and listening skills. Strong attention to detail with accurate data entry capabilities. Proficient in Microsoft Office (Word, Excel, Outlook); database or scheduling system experience is a plus. Must be dependable, compassionate, and aligned with the values of StreetWise Georgia. Must have reliable transportation to and from work sites as required by the position.

Preferred Qualifications

Bilingual (English/Spanish)

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at View phone number on click.appcast.io or email View email address on click.appcast.io.

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.