Patient Service Coordinator

Patient Service Coordinator - Melbourne, FL

Location: Melbourne, FL

Pay Rate: $25 / hour

Position Type: On-Site, Temporary (Contract)

Shift: Full-Time; schedule start times vary between 8:00 AM and 9:30 AM

Position Overview

We are expanding our healthcare team and are seeking a professional, organized, and empathetic Patient Service Coordinator to fill immediate openings at our Melbourne hospital facility.

In this role, you will serve as a vital liaison between patients, medical staff, and administrative teams. Operating in a fast-paced hospital environment, you will manage front-desk operations, facilitate smooth intake processes, handle scheduling and inquiries, and ensure a supportive, efficient experience for patients and their families.

Primary Duties & Responsibilities

• Patient Care & Front Desk Support: Greet patients, family members, and visitors upon arrival with professionalism and empathy. Check patients in, verify identity, and manage waiting area traffic flow.

• Intake & Registration: Gather and verify patient demographic, insurance, and billing information. Process initial intake forms, issue visitor badges, and handle parking validations.

• Scheduling & Administrative Coordination: Answer incoming calls, route messages to appropriate clinical staff, schedule or reschedule medical appointments, and send appointment reminders.

• Records & Documentation: Assist with managing electronic health record (EHR) entries, scan necessary medical documents, and ensure forms are correctly completed prior to clinical visits.

• Departmental Support: Coordinate with cross-functional teams including clinical staff, billing, transport, and interpretation services to accommodate patient needs and support daily operations.

• Compliance & Privacy: Strictly adhere to institutional policies, HIPAA regulations, and patient privacy standards. Securely handle, store, and discard confidential medical files.

Required Experience & Qualifications

• Education: High School Diploma or GED is strictly required.

• Experience: Minimum of 3 years providing administrative, front-desk, or customer service support, with a strong background in managing complex inquiries. Prior experience in a hospital or clinical healthcare setting is highly preferred.

• Communication & Collaboration: Excellent written and verbal communication skills; ability to interact effectively with patients, families, physicians, and administrative leadership.

• Skills: Strong organizational and multitasking abilities; proficiency with office technology and medical scheduling/EHR systems; ability to stay calm and efficient under pressure in a busy healthcare environment.

Why Join Us?

Located on Florida's Space Coast, this is a rewarding opportunity to provide essential administrative support in a growing regional healthcare facility. If you excel in high-volume settings and are passionate about helping patients navigate their care, we welcome your application.

We are an equal opportunity employer and value diversity at our company.

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.