Customer Service Representative

The role is responsible for managing end-to-end order processing, inventory oversight, and logistics coordination for cargo treat products across domestic and international markets. This position acts as a key liaison between customers, supply chain, carriers, and internal stakeholders to ensure timely delivery, compliance, and proactive issue resolution.

Essential Functions

• Process and manage domestic and international cargo treat orders from entry through fulfillment
• Create and manage purchase orders for blind and direct shipments
• Coordinate product availability and demand planning with Supply Chain teams
• Monitor and manage cargo treat inventory levels in accordance with established safety stock requirements
• Serve as a primary point of contact for all stakeholders, providing regular updates and proactively communicating delays or changes
• Prepare, maintain, and distribute weekly inventory and status reports
• Handle operational incidents by raising non-conformances and driving issues through resolution
• Coordinate freight and logistics activities, including tendering shipments and working with carriers
• Ensure adherence to company policies, procedures, and compliance requirements
• Prepare, issue, and maintain required documentation (e.g., COA, SDS, PDS) in accordance with customer and regulatory requirements

Role Requirements

• Availability for on-call support as business needs require
• Strong working knowledge of logistics and transportation operations
• Prior experience in supply chain or operations; experience within the chemical industry strongly preferred
• Post-secondary education preferred
• High attention to detail with strong problem-solving and decision-making skills
• Proficient computer skills, including ERP systems (SAP preferred), with strong grammar and time management capabilities
• Excellent communication and customer service skills, both written and verbal
• Ability to remain calm, organized, and efficient when handling time-sensitive or high-pressure situations
• Willingness to travel up to 10% as required

Environmental Restrictions

• Ability to perform essential job duties in both indoor and outdoor environments, including offices, facilities, and external job sites.
• Regular exposure to varying weather conditions, noise, dust, moving equipment, and uneven terrain.
• Physical requirements may include sitting, standing, walking, lifting, carrying, bending, reaching, and operating tools or equipment as necessary to perform job responsibilities.
• Regular attendance and adherence to company safety policies are required.
• In accordance with the Americans with Disabilities Act and applicable state laws, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.