Customer Service Representative

Job Description

Job Description

Customer Service Representative

Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of caffeine?

Are you a hard-working, dedicated, and knowledgeable person that's ready to join an amazing team and grow within a company?

Yes, you say?! Excellent! Then let me tell you about our company, Carjon Air Conditioning & Heating, and what we're looking for...

Aside from our exceptional 5-star service commitment, one of the biggest elements that make Carjon Air Conditioning & Heating stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional customer service representatives to help us achieve profitable revenue.

If you are a motivated people person and are obsessed with delivering superior service, then keep reading!

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Office Location: Providence, RI - this is an in-office position.

What We Offer

• Pay: $22.00 - $26.00/hourly
• Bonus Opportunities!
• Schedule: Monday - Friday 8am - 4:30pm
• Benefits: Medical Insurance (70% company paid - Family Options available), Dental and Vision Insurance, 10 Paid Holidays, Paid Time Off (PTO), Life Insurance, Flexible Spending Account (FSA), 401k with company match after 1 year.
• Stability: Family owned since 1989
• Engaged: Positive, team-focused work environment with great employee engagement
• Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
  • Annual Summer, Fall, and Christmas parties
• Destination Employer: Established brand with a great reputation & a strong focus on our company culture
• We "Love to Celebrate our Successes" - bonuses, in-office breakfasts, Margarita Contests, Dance Parties, Gift Cards, FriYay! and more!

Our Ideal Candidate Will Have

• 2+ years' experience in customer service.
• Proven track record of being a phone EXPERT.
• Strong Communication and People Skills
• Expert ability at converting incoming customer calls into booked service appointments.
• Ability to offer membership-based services.
• Experience with Podium Chat Platform (texting)
• Expert ability to respond to customer requests and resolving issues while promoting the brand.
• Proficiency in Microsoft Office & Web-Based Software Navigation
• The ability to maintain real-time communication with dispatch and your manager.
• Efficiency - handling high volume calls while being polite and concise. The ability to deliver favorable customer service experience.
• Ability to manage daily workload without the need for constant supervision.
• An out of the box problem solver!
• Extreme attention to detail (you will have at least read this entire job posting!)

If you feel like this is the career path for you, then click APPLY today!

CARJON Air Conditioning & Heating was started in 1989 with an idea--an idea of doing it better than any other company. We succeeded our goal and have maintained the honest and solid reputation that we've established over the years through our continuous growth.

What makes our company successful is providing nothing short of exceptional air conditioning and heating service to homeowners and businesses of Rhode Island. We don't simply do what is required; we go the extra step to make the customer's experience even better. This isn't typical of many companies, but the satisfaction and fulfillment of our customers are first priorities at CARJON. Nothing else will ever come first. No question about it, CARJON is the wise choice in total comfort. You can be assured that you will be receiving the very best from a company you trust most.

***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.