Program Manager 1 - CLS (Silver Spring/Rockville Area)

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Under the supervision of the Chief Operating Officer, the Records Management Specialist is responsible for maintaining accurate and organized records ensuring data is entered, updated, and filed in accordance with established procedures to support data accuracy and reliability. This role is responsible for electronic and physical records of people supported, throughout the organization.

Under the supervision of the Assistant Director of Community Living Services, the Program Manager 1 is directly responsible for the management and oversight of supports for adults with Intellectual and Developmental Disabilities who reside in assigned homes. In conjunction with the Direct Support Professionals (DSPs), a Program Manager 1 is responsible for the well-being and development of people receiving community living supports. The Program Manager 1 will provide supervision and guidance to lead staff and DSPs to ensure activities of daily living skills are implemented. He/she is responsible for ensuring homes project a sense of dignity, privacy and respect for the people living there and will ensure the daily management and operation of each home environment is in compliance with COMAR regulations, HIPPA regulations, DDA standards, State and County regulations and The Arc Montgomery County’s policies and procedures.

Under the direction of and in conjunction with, the Assistant Director of Community Living Services, the Program Manager 1 will be responsible for ensuring that homes are fully staffed. Furthermore, the Program Manager 1 will assist with maintaining the set schedules for the homes, interviewing, hiring, training and evaluating DSPs. As a leader in the agency, the Program Manager 1 will act as a role model to their staff, promote quality service and will carry out the mission of the agency as it relates to inclusion for all people with intellectual and developmental disabilities.

Job-Specific Duties and Responsibilities

Supervision

• Train and provide supervision to all DSPs assigned to home(s), including contractual DSPs, ensuring they complete their assigned duties appropriately.
• Coordinate the scheduling of all staff working in the home, manage requests for leave, manage time and attendance, fill in/work a shift in the event coverage is not secured and flex schedule on an as needed basis to meet the needs of the house.
• Conduct regular house meetings.
• Perform annual staff evaluations of DSPs.

Inclusion and Engagement for People Supported

• Facilitate and model inclusive interactions and relationships.
• Ensure that inclusive choices and opportunities for decision-making is being provided to the people supported.
• Ensure that people supported can access and participate in community activities and events, allowing dignity of risk with appropriate safeguards.

Management of Home and Oversight of the Needs and Goals of People Supported

• Oversee the voucher process for all people served in the household and help manage their personal funds ensuring they have money for weekend activities, transportation, and personal hygiene supplies, and protect funds from theft or mismanagement.
• Be the primary contact for families, contacting them weekly to keep them abreast of the events involving their family member and act as liaison to all agencies involved in services for the people living in the home, i.e., vocational and day programs, physician offices, etc.
• Ensure that independence in all aspects of life, especially communication, activities of daily living, and community engagement is being promoted for the people supported.
• Ensure healthy relationships are being established and promoted for the people supported to expand their social circles.
• Ensure that safe and reliable transportation is being provided as needed.
• Shall be onsite/available during all home inspections.

Health and Safety of People Supported

• Responsible for the management of peoples’ medications and medical supplies ensuring staff are following proper procedures for delivering medication as instructed in the Medication Technician Training Program (MTTP).
• In conjunction with the Medical Appointment Technician (MAT), ensure medical appointments are conducted with medical care professionals as required by the peoples supported’ s plan of care or as needed.
• Ensure that the home environment is clean, neat and presentable at all times according to agency policies and regulatory agencies, i.e., licensing via the Office of Health Care Quality (OHCQ).

• Ensure that health care assistance which supports safety and well-being is being provided.
• Ensure that personal care assistance is being provided as needed.
• Review 45-day and/or Interim Nursing Reviews and provide follow-up as needed.
• Provide timely information and feedback to supervisor and delegating nurse related to healthcare concerns or problems.
• Inspect service delivery environment as needed to ensure freedom from hazards and access to necessary emergency supplies.
• Ensure that environmental issues and concerns are being reported and follow-up as needed.
• Implement appropriate action during emergencies, including requests for emergency assistance and notifications to delegating nurse (as needed) and supervisor.

Documentation and Recordkeeping

• Participate in the Person Center Plan (PCP) process to include completing the PCP documents as assigned on the PCP Responsibility Task List.
• Assist people supported in preparing for and participating in meetings where their needs and goals are discussed, reviewed, altered, or updated, and ensure that each person is supported under the recommendations of the PCP.
• Ensure that the people supported are being encouraged and supported in their identified goals.
• Ensure goals are implemented and progress is being documented daily.
• Ensure service logs in CIMS are completed for every shift in the home(s) and reviewed for content.
• Oversee all required documentation including but not limited to: MAR, Fire Drills, Goals, Seizure, Water Temperature Logs, Weight and Bowel Movement Charts.
• Ensure all incidents/issues, to include the Dimensional Medication and/or Procedural Error Reports, are reported in CIMS in a timely manner and follow-up as needed.
• Maintain healthcare and other records as required, cooperating and consulting with other service providers as needed.
• Reconcile funds, Personal Spending or True Link, on a monthly basis utilizing each person’s financial record. (If applicable for the person supported)

Other Duties

• Maintain all required trainings, and ensure assigned staff also maintain their training requirements.

• Perform other duties as assigned by Division Director or designee.

Qualifications:

• Bachelor’s Degree; or an Associates’ Degree plus two years of relevant experience; or a High School Diploma plus four years of relevant experience.
• Experience must include some supervisory responsibilities in the areas of documentation and people care.
• Must be at least 21 years of age.
• Must have a valid driver’s license and ability to travel between locations during work hours.
• Must have the ability to transport people supported in a personal or agency vehicle when necessary.
• Ability to fluently read, write and understand the English language and to effectively receive and deliver verbal and written communication.
• Must have proficient computer skills, including Microsoft Outlook and Word.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the job functions. The Program Manager 1 must be able to:

• Withstand prolonged periods of standing, frequent bending, stooping, reaching, pulling and pushing.
• Lift 50lbs with assistance when supporting people with developmental disabilities.

EOE M/F/Vet/Disabled