Customer Service Representative - Hybrid

Randstad in partnership with The Hanover Insurance Group are actively hiring Associate Adjusters to join their Level One Auto claims team starting on a temp-hire basis. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative, inclusive environment committed to your development and growth.   

It’s not just a job, it’s a career, and we are here to support you every step of the way.  As an Associate Adjuster, you will play a vital role in The Hanover's success by providing a critical service to the business and its customers. As a member of the Claims team, you will work in a dynamic and fast paced environment to help our customers after an unexpected event.  In your role, you will investigate, evaluate, and help settle our customers’ claims.  You will be responsible for meeting and exceeding goals and metrics that drive the success of the claims organization.    

What's in it For You?  

Adjuster License: The Hanover will sponsor required Claims Adjuster license within 90 days of the start date 

Career Development: Average 3-4 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship 

Pay Rate: Starting at $24.00/hour; accelerated pay advancement and promotional opportunities within first 3 years aligned to skill and career development   Flexible

Schedule: Typically 1-3 days in office, 2-4 days remote; 7.75 hours/day (38.75 hours/week) Monday-Friday; hours may flex between 7:30am – 6pm May be required to work in office during initial training period  Benefits: Yes, Randstad offers major medical insurance, dental, vision and 401k

Responsibilities:

• You are responsible for performing claim processing and payment functions on non-complex claims for personal auto policies in multiple states. Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information.  
• Within specific guidelines, you are responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations. This is accomplished by responding in a polite, professional and empathetic manner, matching their needs with The Hanover’s services.  
• Develops recognition of coverages, claim processing requirements, and related data processing systems. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.  
• Utilizing established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action. Records additional information/data into the company’s network updating the electronic claim file.  
• Applies basic communication skills to interpret caller’s inquiries and offers options. Sets up predetermined reserves which includes managing outbound calls to insured to confirm next steps. Collects and files bills/documentation and sends outbound correspondence as needed.  
• Manages appraisal, rental, and vendor processes. Confirms claim resolution and amount of payment.  

Skills:

• Finance
• Customer support
• Energetic
• MS Office
• Collaboration
• Decision Making
• Detailed Oriented
• Organizational Skills

Qualifications:

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.