Field Service Representative

Field Service Representative (FSR)

Founded in 2015, Global Air Logistics and Training, Inc. (GALT Aerospace) a rapid innovator, solving the world's critical security challenges to enable warriors to win...decisively. GALT Aerospace subscribes to Col John Boyd's tenet "Wars are won by people, ideas and equipment, IN THAT ORDER." Warfighters need tools (equipment) that are flexible. GALT Aerospace will always satisfy the warfighter with such tools. GALT Aerospace provides simple, effective information capabilities to support all levels of war and drive information to the lowest levels possible, enabling faster decision cycles and decisive results. GALT Aerospace uniquely focuses on architecture solutions, effective open systems integration, and rapid prototyping, fielding, and operations.

At GALT Aerospace, employees have incredible opportunities to work on revolutionary and nationally relevant systems. GALT Aerospace looks for people who align with its Core Values:

• The Right Thing: We work on important things that we are passionate about and will make a difference for the US National Security. We are ethical and forthright and expect the same from our employees. We operate with integrity in all things; we do the RIGHT THING.
• Trust and Respect: We always strive to earn and foster trust. We Act and communicate with respect. We foster mutually beneficial relationships.
• Add Value: We take ownership of our tasks and deliver results to our customers, partners and each other. We champion individual expertise, creativity, and accomplishments. We recognize that collaborative teams achieve even greater results.

Job Location

San Diego, CA, Onsite. With domestic/international travel up to 50% of the time.

Job Description

GALT Aerospace is looking for a full-time, salaried Field Service Representative (FSR) to join our team. In this position, you will play a crucial role supporting the integration and test of networked communication systems.

Your day-to-day responsibilities will include the following:

• Provide on-site technical support for the operation of podded communication systems
• Provide technical liaison to supported military units/elements
• Develop and maintain technical documentation which includes test plans and procedures
• Develop configurations to support tests and prototypes of developing systems
• Develop troubleshooting procedures and work-around documentation
• Conduct systems and sub-systems testing
• Review and provide feedback on system specifications, development, test, and network documents
• Install and configure Windows/Linux servers
• Set up and maintain DNS/Exchange/Active Directory
• Maintain virtual environments
• Deploy, monitor, and maintain network gear to include switches, servers, firewalls, etc. and troubleshoot network related problems
• Capture and deploy system images

Required Skills, Experience, and Education

• Tactical Data Link familiarity (e.g. CDL, TTNT, L-16, SADL, etc.) required.
• Live field testing, experience with military communication systems required.
• Working knowledge on network security devices (e.g. firewall, NGFW, IPS, IDS)
• Working knowledge on event management systems.
• 4+ years of experience with testing, networking, or other IT related fields
• Experience with Department of Defense (DoD) computer and radio systems
• Working knowledge of routing, switching, protocols, VLANs, IP subnetting, LAN, WAN, etc
• Must possess high proficiency in Linux and Windows
• Must have a high-level understanding of automation and implementation
• US Citizenship required with a minimum of an active Interim Secret clearance. Must be able to obtain and maintain an active Secret clearance

Preferred Skills, Experience and Education

• Automation, scripting, or other development experience in either Python or JavaScript
• Knowledge of Containerized Virtual Environments is highly desired
• Experience developing scripts in ansible is desired
• Demonstrate knowledge in using various testing methodologies Agile and Scrum and logging results using solutions such as JIRA and or Confluence
• Team player with a proactive attitude and the ability to be productive in a dynamic environment

Physical Requirements

• Must be able to carry 50 pounds
• Must be able to sit or stand for 8 hours at a time
• Climb/descend, work atop, and traverse certain machinery

At GALT Aerospace, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $100,000-$145,000, with a specific total compensation package to be developed based on the specific candidate's location/need for travel, shift, skills, and experience.