Installation Coordinator

Overview Join to apply for the Installation Coordinator role at Körber Supply Chain Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation. This full-time, exempt role offers a hybrid work setting and is based in Irving, Texas, USA. As the Service Technician Coordinator at Körber Supply Chain, you will play a vital role in ensuring the efficiency and reliability of our installation and site management operations. You will schedule all planned work across multiple installation sites, align customer project needs with resource availability, and track execution. This position requires close coordination with project managers, site installation managers, material teams, and installation service technicians to optimize resource use, maintain high completion rates, and ensure accurate documentation of labor and travel records. This is a field-based support role that requires collaboration with service planners, logistics teams, and site supervisors to ensure effective technician utilization and project support. Your role in our team Create and maintain daily and weekly technician schedules based on project priorities, technician availability, and skill sets. Coordinate with site installation managers, site supervisors, and material expeditors to ensure all work is assigned, scheduled, and ready for execution. Communicate assignments clearly to Service Technicians using a two-week lookahead schedule. Monitor technician labor utilization by comparing ADP reported hours or other workforce management systems. Provide weekly reports on technician productivity, project coverage, and work completion rates to the site installation manager and project managers. Support the planning of technician activities for off-day work and transitions; anticipate labor needs across multiple ongoing projects. Collaborate with the material expeditor to confirm material availability and proper kitting for scheduled tasks. Track and escalate schedule conflicts, labor shortages, or unassigned work to leadership. Maintain accurate system records for work orders, time tracking, and resource assignments. Support technician mobilization and demobilization logistics, including travel schedules and equipment needs. Provide coverage and coordination support across multiple projects as required. Perform other duties as assigned to ensure project continuity and field team support. Provide excellent customer service by communicating with customers in a professional and courteous manner. Collaborate with other team members to ensure service requests are fulfilled and customers’ needs are met. Your profile Strong organizational and coordination skills; ability to manage dynamic schedules across multiple job sites. Familiarity with planning tools for scheduling, labor tracking, and reporting. Working knowledge of service workflows, installation logistics, and project coordination. Excellent communication skills, verbal and written with a focus on clarity, timeliness, and professionalism. Ability to interact effectively with field technicians, planners, and support departments. Competency in Microsoft Excel and other Office tools for data entry and reporting. Strong problem-solving skills and ability to operate independently. Valid driver’s license and ability to travel if needed. Must be able to pass a background check. Ability to build and maintain positive customer relationships. Demonstrated customer service orientation and professional demeanor. 2–4 years of experience in service coordination, logistics scheduling, or technician dispatch support. Experience in customer-facing field service roles strongly preferred. High school diploma or equivalent. Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position. Körber is focused on delivering solutions across Europe, North America and Asia. The role is based in Irving, Texas, and the company supports a hybrid work setting. Benefits You will enjoy a flexible work environment that supports your work-life balance; paid time off for parental leave and 22+ days off for personal time and holidays. Medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with company match up to six percent. Company-paid benefits including vision insurance, short and long-term disability, basic life insurance, and educational and employee assistance programs. Job facts Seniority level: Associate Employment type: Full-time Job function: Supply Chain Industries: Transportation, Logistics, Supply Chain and Storage and Industrial Machinery Manufacturing Sign-in to set job alerts for “Installation Coordinator” roles. #J-18808-Ljbffr