Retail Parts Inside Sales Representative

Summary:

This position is responsible for working with customersdirectly in person and on the phone, answering their questions, and assistingthem with finding the right heavy duty truck part to meet their needs.

Main Duties andResponsibilities:

Greets all walk in/phone customers, providing excellentcustomer service.


Gathers customer and/or product information to determinecustomer needs.

Recommends, advises, & assistscustomer with products based on their needs.

Processes sales and othertransactions, as needed.

Demonstrates products to customers,explaining technical product/service information.

Keeps up with all new productdevelopment & any changes to relay to customers.

Answers customer questions as theyarise.

Monitors and cleans work areas asrequired.

Arranges services and/or delivery of goods, notifyingwarehouse/delivery/shop personnel as needed.

Provides 2nd mile customer service standards inevery customer interaction.

Performsother duties as assigned.

Job Requirements:

High School diploma or GED equivalent needed. Any furthereducation/experience in Sales field preferred.

Previous sales experience a plus, but will train rightperson.

Should possess strong listening and verbal communicationskills.

Must maintain a positive attitude, with a focus on customerservice excellence in a fast-paced work environment.

Ability to multi-task and manage time effectively &prioritize tasks.

Must have willingness to learn products sold, customerservice, policies, procedures, and about the trucking industry as a whole inorder to meet customer needs.

Should be detail-oriented, focused, driven, and aself-starter.

Proficient in MS Office, especially Excel and Outlook.Keyboarding skills a must.

Shift:

Full time: Monday-Friday: 8am-5pm; Saturday 9am-3pm, alternating.

Benefits:

Medical, dental, and vision insurances

401k plan, with 4% employer matching upon meeting eligibilityrequirements

Employer paid life insurance


Voluntary benefits-Supplemental life, cancer, accident, etc.

PTO, 6 Paid Holidays

Working Conditions:

Job will include periods of standing, walking, reaching,stooping/kneeling, and bending. Stair climbing and walking on uneven surfaceswill also be present. Subject to heat/cold conditions when assisting customerswith order delivery. Moderate use of hands and arms will be needed. May be required to lift to 50 lbs. Must pass pre employment drug test, including marijuana screening.

Four State Trucks is an EEO Employer - M/F/Disability/Protected Veteran Status