Operations Program Manager

Commercial Operations Program ManagerSan Francisco, CA | New York City, NYAbout AnthropicAnthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. You'll be responsible for managing and enhancing processes that support rapid product growth. The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there.ResponsibilitiesPlay a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmapRun launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launchIdentify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership drive completion across partner teams like Product, Engineering, Finance, Legal, and GTM.Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partnerTake ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teamsWork cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teamsYou May Be A Good Fit If You HaveExperience building and running new product introduction processes10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)Strong working knowledge of billing systems, subscription management, and payments platformsProven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyondWilling to roll up your sleeves and do the operational work of building while also leading a teamExperience with automation initiatives and partnering with engineering teams to build operational toolingStrong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programsExcellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and EngineeringAdaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneouslyExcitement about building the operational backbone that enables Anthropic to stay on the exponentialLogisticsThe annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.Annual Salary:$190,000 - $235,000 USDHow We're DifferentWe believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.Come Work With Us!Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.