RN Client Success Manager | Home Care | Full Time | Manhattan

Client Success Manager

TheKey is seeking a Client Success Manager for our Manhattan, NY area.

Position Type: Full-Time, Exempt

Location: Manhattan, NY

Base Compensation / Range: Discussed in Interview

Travel Requirement: Up to 30% local travel within the area.

About TheKey

For over two decades, TheKey has provided premier in-home care services designed to help older adults thrive at home with independence, dignity, and peace of mind. As one of the nation's leading home care providers, we are committed to client well-being, clinical excellence, and caregiver development.

Why Join Us?

• Impactful Mission: Serve as the trusted clinical advocate, directly improving the quality of life for seniors and their families.
• Autonomy & Variety: Balance field visits in your local community with flexible documentation and care coordination.
• Total Rewards: Competitive salary, comprehensive medical, dental, and vision packages, 401(k) with company match, generous paid time off (PTO), mileage reimbursement, and professional growth opportunities.

Responsibilities

The RN Client Success Manager is the linchpin of our personalized care model. In this hybrid field/office role, you will lead the initial clinical intake and ongoing assessments, craft individualized care plans, and ensure exceptional service delivery.

You will partner closely with clients, their families, and our caregiving staff to guarantee responsive, high-touch support from day oneacting as both a clinician and an empathetic client relationship manager.

What You'll Do

• Client Engagement & Onboarding: Conduct comprehensive, in-person nursing assessments, home safety reviews, and care plan development for new and existing clients across Manhattan, NY area.
• Clinical Care Plans: Convert health assessments, lifestyle preferences, and daily routines into dynamic, customized care plans; adjust plans promptly as conditions change.
• Caregiver Oversight & Training: Guide, mentor, and supervise caregivers to ensure adherence to state home care regulations and company clinical standards.
• Quality & Retention: Make regular home visits and quality assurance checks (including visits during the first shifts and first two weeks of service) to build strong family relationships and maximize retention.
• Operational & Team Alignment: Maintain timely and accurate documentation in ClearCare / WellSky, partner with staffing coordinators to match ideal caregivers to client needs, and provide guidance on long-term care insurance (LTCI) documentation.
• Community & Growth: Identify cross-referral opportunities and strengthen partnerships with local healthcare providers and community resources.
• On-Call Support: Participate in rotating after-hours/on-call triage as needed to ensure seamless coverage.

Qualifications

What We Are Looking For

• Licensure: Active, unencumbered Registered Nurse (RN) license in the state of New York.
• Education: Associate Degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred.
• Experience: 5+ years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services preferred.
• Relationship & Communication Skills: Exceptional bedside manner, active listening, de-escalation, and conflict-resolution abilities.
• Tech Savvy: Comfortable utilizing electronic health records / home-care management software (experience with ClearCare/WellSky is a plus) and mobile documentation.
• Mobility & Independence: Valid driver's license, reliable personal vehicle, and active auto insurance for local travel throughout New York area.

Physical Requirements & Working Conditions

• Ability to travel up to 30% of working time within the local service territory.
• Ability to lift, push, pull, or carry up to 1520 pounds.
• Prolonged periods of sitting, standing, walking, and operating standard office technology (laptop, mobile device).

How to Apply

Ready to bring peace of mind to seniors and families across New York? Submit your resume directly to our regional talent acquisition team.

TheKey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.