Membership Services Agent

Job Description

Job Description

Are you ready to take your career to the next level in a fast-paced, banking environment? We’re seeking driven, customer-focused individuals with at least 1-2 years of high-volume call center experience to join our team in Fort Worth, TX. If you have a passion for helping others and thrive in a fast-paced setting, this is the opportunity for you!

Job Title: Bilingual Member Services Representative

Job ID:156433

Location: Fort Worth, TX

Starting Pay: $18.00-$19.00/hr

Shifts: 9:00 am - 6:00 pm or 10:00 am - 7:00 pm (with an extra $1.00 shift differential)

Schedule: Monday - Friday, every 3rd Saturday

Hybrid: After 6 months (3 days in office, 2 remote)

Job Duties:

•Deliver Exceptional Service: Handle inbound calls with professionalism, empathy, and urgency. You’ll be the voice of our company, providing our members with timely, courteous, and personalized support.

•Build Lasting Relationships: Be a dependable resource for our members by being available, offering products and services that meet their needs, and always putting them first.

•Protect Our Members: Accurately verify identities, safeguard confidential information, and be vigilant against potential fraud or identity theft.

•Resolve Conflicts: Manage member expectations, resolve issues, and ensure a smooth, positive experience for every interaction.

•Compliance and Integrity: Adhere to all Federal and State regulations, including the Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.

Required Experience:

•1-2 years in a high-volume call center in a fast-paced environment.

•Skills: Strong verbal and written communication, problem-solving, attention to detail, and a team-centric work ethic.

•Dependability: Excellent attendance and the ability to handle the demands of a fast-paced work environment.

Benefits:

•Comprehensive Benefits: Medical, Dental, Vision coverage starting the month following 30 days of employment. Company-paid Vision. Multiple medical plans available, including a High Deductible Plan with an HSA.

•Retirement Savings: 401(k) plan with a 5% company match available after 6 months. Company-funded pension plan after 1 year.

•Paid Time Off: 12 paid holidays, including your birthday, plus 2 weeks of vacation and 2 weeks of sick pay accrued annually.

•Career Growth: Opportunities to develop your skills and grow within the company.

Application Process:

•Soft Credit Check

•Background Check

•Drug Screening

•High School Diploma or Equivalent Required

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