Commercial Data Excellence Manager (Raleigh, NC)

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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Please, apply till 14th September

Location: Raleigh, North Carolina
Contract: Permanen
Contact: TA Lead Expert, Luis da Silva

Commercial Data Excellence Manager

Position:

The Commercial Data Excellence Manager ensures commercial data is accurate, consistent, trusted, and ready for business use across Sales & Marketing functions, Business Applications (CRM, MicroStrategy, Power BI) and related reporting processes.

This role leads day-to-day data-quality routines, master-data coordination, vendor data checks, issue resolution, and business alignment with D&IT. The manager works closely with SD&I leaders and cross-functional partners to strengthen data governance and improve confidence in commercial reporting and decision-making.

Responsibilities: 

• Commercial master data management

  • Define and maintain clear standards, ownership routines, and controls for commercial master data.
  • Manage key data areas such as customers, outlets, products, territories, contracts, reporting hierarchies, and reference data.
  • Help keep master data aligned across source systems, reporting tools, and related business processes.

• Data quality and issue resolution

  • Set practical data-quality expectations for accuracy, completeness, consistency, timeliness, and usability.
  • Create simple monitoring routines and issue tracking so data concerns are visible and addressed quickly.
  • Lead follow-up on recurring or high-impact issues, including root-cause reviews, action plans, and closure.

• 1st and 3rd party data stewardship

  • Oversee routines for commercial data created internally and data received from external partners or vendors.
  • Coordinate onboarding, validation, refresh checks, and change management for third-party data sources.
  • Work with vendors, D&IT, Finance, and Sales & Marketing functions to resolve data issues and support reliable business use.

• Data governance and metadata operations

  • Operationalize the commercial data-governance framework established by the SD&I Lead Manager.
  • Maintain clear ownership, business definitions, key data elements, and regular governance routines.
  • Coordinate data access, retention, and usage expectations with D&IT, Legal, Corporate Affairs, People & Culture, and business stakeholders.

• Data change support and D&IT coordination

  • Review system, vendor, program, and reporting changes to understand potential data impacts.
  • Support business validation and readiness checks for new data feeds, system changes, and major updates.
  • Coordinate with D&IT, SD&I managers, and business owners so data changes are understood, tested, and ready before implementation.

• Cross-functional collaboration

  • Partner with the core team to resolve Synergy/CRM source-system issues that affect field execution, program setup, customer data, or downstream reporting.
  • Partner with stakeholders to ensure MicroStrategy and Power BI users have access to reliable, well-defined, and trusted commercial data.
  • Partner with the Strategic Insights function to confirm that third-party data sources, market definitions, and commercial datasets are sufficiently governed to support category, consumer, and strategic insight work.
  • Work with Finance, Sales & Marketing functions, D&IT, Legal, Corporate Affairs, and People & Culture to align data standards with business processes, compliance expectations, and enterprise governance requirements.

Requirements:

• BA degree is preferred. Equivalent combination of education and experience will be considered;
• Experience in FMCG, CPG, tobacco/nicotine, retail, or another route-to-market commercial environment preferred.
• Experience managing commercial data, data quality, data governance, reporting data, or related business operations.
• Strong understanding of how commercial data supports customers, outlets, products, territories, contracts, programs, reporting, and business decisions.
• Ability to turn business needs into practical data standards, validation routines, and issue-management processes.
• Strong problem-solving skills, attention to detail, and ability to lead root-cause analysis across business and technical teams.
• Working knowledge of reporting, CRM, and data platforms such as MicroStrategy, Power BI, Synergy/CRM, databases, or data integration tools.
• Strong communication and stakeholder-management skills with the ability to partner across Sales & Marketing functions, Finance, Strategic Insights, D&IT, Legal, and external vendors.

What We Offer:

At JTI Liggett, we are proud to be recognized as a  Top Employer and awarded the  Global Equality Standards certificate, continuing our commitment to equal pay and equal opportunities.

Our culture is what makes JTI Liggett a fun and exciting environment to work in. We value  integrity ,  trust ,  empowerment , and  freedom – freedom of choice, freedom of thought, freedom of expression, and freedom to be yourself.

We ask for  accountability ,  ownership ,  results , and  collaboration .

• Annual Performance-based Bonus
• Employee Stock Purchase Plan
• Personal Development Programs
• Medical, Dental & Vision Plan for employees & family members
• Life Insurance
• Matching 401(K)
• Paid Time Off (PTO)
• Paid Family Leave (20 weeks)
• Short-Term & Long-Term Disability
• Education/Tuition Assistance
• Volunteering Activities
• Employee Assistance Program (counseling services for employees & family member

What are the next steps – Recruitment process:

CBI Interview with Talent Attraction + Hiring Manager Interview.

Thank you very much for your interest in the role. We welcome you to apply.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.