Service Technician

Job Description

Job Description

Job Responsibilities:

•        Deliver dealer and customer satisfaction through quality and timeliness of support provided.

•        Provide technical assistance to dealer/customer network.

•        Serve as the technical liaison with parts operation.

•        Maintain accurate records and provide special reports as requested.

•        Complete thorough inspection and correction of any service or operating issues on machines prior to shipment to the dealer / customer.  

•        Inspection process involves completion of the Receiving Inspection Form (RIF) and Pre-Delivery Inspection (PDI) form for feedback to global manufacturing for product improvement.

•        Field technical problem resolution coordination with global technical support and engineering.

•        Identify repetitive failure patterns, recommend and manage field product improvements or other product support campaigns for the products sold in the US market.

•        Assist with product technical training when required.

•        Maintain relationships/contacts with dealers, suppliers, end-users, and all Merlo Operating units.

Job Requirements:

•        Associate degree or equivalent.

•        5+ years of technical experience with construction equipment.

•        Desire and ability to work in fast paced manufacturing environment.

•        High energy level and self-motivated.

•        Strong computer literacy.

•        Excellent oral and written communication skills.

•        Ability to work evenings and weekends as needed.

•        Ability to read, understand, and follow oral and written instructions.

•        Strong technical aptitude.

•        Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

•        Mental capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing.

•        Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment.

•        Superior organizational skills, strong quality orientation, and high attention to detail.

•        Proven ability to work well both independently and in a team environment.

•        Knowledge of and adherence to occupational hazards and standard safety practices.