Service Technician
RemX
Job Description
Job Description
Job Responsibilities:
• Deliver dealer and customer satisfaction through quality and timeliness of support provided.
• Provide technical assistance to dealer/customer network.
• Serve as the technical liaison with parts operation.
• Maintain accurate records and provide special reports as requested.
• Complete thorough inspection and correction of any service or operating issues on machines prior to shipment to the dealer / customer.
• Inspection process involves completion of the Receiving Inspection Form (RIF) and Pre-Delivery Inspection (PDI) form for feedback to global manufacturing for product improvement.
• Field technical problem resolution coordination with global technical support and engineering.
• Identify repetitive failure patterns, recommend and manage field product improvements or other product support campaigns for the products sold in the US market.
• Assist with product technical training when required.
• Maintain relationships/contacts with dealers, suppliers, end-users, and all Merlo Operating units.
Job Requirements:
• Associate degree or equivalent.
• 5+ years of technical experience with construction equipment.
• Desire and ability to work in fast paced manufacturing environment.
• High energy level and self-motivated.
• Strong computer literacy.
• Excellent oral and written communication skills.
• Ability to work evenings and weekends as needed.
• Ability to read, understand, and follow oral and written instructions.
• Strong technical aptitude.
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Mental capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing.
• Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment.
• Superior organizational skills, strong quality orientation, and high attention to detail.
• Proven ability to work well both independently and in a team environment.
• Knowledge of and adherence to occupational hazards and standard safety practices.
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