Associate Operations Manager

Dr. Diamond’s Metacine is a physician-founded skincare brand inspired by the practices, procedures, protocols, and people of the Diamond Face Institute in Beverly Hills. Founded by world-renowned, double board-certified facial plastic surgeon Dr. Jason B. Diamond, the brand translates decades of clinical insight into advanced, bio-engineered skincare designed to help skin reach its fullest potential. Launched in 2023, Metacine combines bioengineered ingredients, biomimetic technologies, and molecular synergy, with a brand philosophy centered on clinical validation, precision engineering, and science-driven innovation. Position Overview The Associate Operations Manager will serve as the hands-on execution lead for outbound operations, acting as the day-to-day liaison between the company and its third-party logistics (3PL) partners. This role is critical to ensuring orders are fulfilled accurately, inventory is tightly controlled, and service levels to retail and direct-to-consumer partners consistently exceed expectations. This is a highly cross-functional role that partners closely with Operations, Finance, Customer Experience, Sales, and Supply Chain teams in a highly fast-growing environment. Key Responsibilities Warehouse & 3PL Oversight Support the Operations Manager in daily monitoring of warehouse activity and fulfillment performance. Serve as the primary operational contact for the 3PL on outbound execution. Track and report on SLA performance metrics including pick/pack accuracy, ship times, chargebacks, damages, and OTIF. Ensure kit assembly, promotional packs, and special projects are executed efficiently and meet quality standards. Identify process gaps and elevate issues quickly with proposed solutions. Support onboarding of new SKUs, packaging changes, and operational SOP updates with the warehouse. Order Management &EDI Execution Manage the end-to-end flow of retailer purchase orders and customer shipments from receipt through delivery. Monitor EDI transactions for accuracy and timeliness, including ASN creation, invoicing, and confirmations. Troubleshoot EDI failures or chargeback-risk situations in partnership with retailers, the 3PL, and internal teams. Maintain order status reporting and proactively flag at-risk shipments. Coordinate priority shipments, reroutes, and special delivery requests when required. Inventory & Logistics Perform regular inventory reconciliations between internal systems and the 3PL. Monitor inventory health, including aging stock, slow movers, damaged goods, and reserve levels. Support cycle counts, physical inventories, and root-cause analysis for discrepancies. Coordinate outbound shipping schedules to support retail launches, promotions, and demand spikes. Assist with freight coordination and tracking to ensure timely delivery. Help maintain clean data and reporting across inventory management systems. Financial & Compliance Support Audit monthly 3PL warehousing, fulfillment, storage, kitting, and accessorial charges for accuracy. Flag billing discrepancies and partner with Finance and the 3PL to resolve variances. Support cost-to-serve analysis and continuous improvement initiatives to control fulfillment expenses. Assist with documentation for retailer compliance programs and chargeback prevention. Process Improvement & Reporting Maintain dashboards and weekly reporting on outbound KPs Identify opportunities to streamline workflows, reduce errors and improve service levels. Support special operations projects as new retailer onboarding, system implementations, or warehouse transitions. Contribute to SOP documentation and training materials. Key Qualifications & Requirements Minimum 2+ years of experience in operations, logistics, supply chain, or fulfilment. Strong preference for candidates with experience in Beauty, Skincare or fast-moving CPG Experience working directly with 3PL partners and warehouse operations.Hands‑on experience managing EDI platforms such as SPS Commerce or TruCommerce/Spring. Exposure to retailer compliance programs and OTIF metrics strongly preferred Comfortable working in ERP and inventory management systems. Strong Excel/Google Sheets skills, including pivot tables and reconciliations. Ability to analyze data to spot trends, risks, and cost drivers. Experience auditing invoices and operational billing is a plus. Highly organized with exceptional attention to detail. Comfortable in a fast‑paced, high‑growth environment with shifting priorities. Strong communicator who can work cross‑functionally and externally with partners. Proactive problem‑solver who can think on their feet and escalat thoughtfully. Able to manage multiple workflows simultaneously without dropping details. Action‑oriented with a “get it done” mentality. Dr. Diamond’s Metacine is entering an exciting phase of growth, and we are building a team of driven, ambitious people who want to help shape what comes next. This is an opportunity to join a young and emerging company where your expertise, ideas, and contributions can have a visible and meaningful impact on the business. We value people who are proactive, resourceful, and motivated to move the needle forward. As the company continues to scale, there is significant opportunity to grow alongside the organization, broaden your scope, take on greater responsibility, and play an important role in building the processes, partnerships, and infrastructure that will support our next chapter. Generous paid time off Fully remote work environment Meaningful opportunity for professional growth and expanded responsibility The ability to bring your expertise to the table and make a direct impact within a growing organization Dr. Diamond’s Metacine is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We are committed to a workplace free from discrimination, harassment, and retaliation. #J-18808-Ljbffr Dr. Diamond's Metacine