Head of Operations & Business Management

About TixrTixr's on a mission to transform the ticket-buying experience with a modern approach to a legacy business. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.The RoleWe're looking for a Business Operations Manager to join our Operations team and help drive high-impact projects that scale the business. What You'll DoLead strategic, cross-functional operational projects from concept to completionConduct market research, competitive analysis, and business case development to inform growth decisionsBuild financial models and perform ROI analysis to support strategic initiatives and resource allocationIdentify inefficiencies and design scalable systems that improve collaboration, transparency, and executionPartner with teams across Sales, Product, Client Success, and Finance to operationalize new initiatives and improve day-to-day performanceCreate and maintain operational metrics, dashboards, and KPI frameworks to track business performanceImplement and manage AI-driven tools and automation workflows that increase leverage and reduce manual workDrive documentation, communication, and accountability for key company prioritiesSupport leadership with data-driven insights, executive reporting, and stakeholder management to inform faster and more confident decision-makingRequirementsBachelor's degree in Business, Engineering, Economics, or related quantitative field; MBA preferred2-5 years of experience in business operations, management consulting, investment banking, corporate strategy, or similar strategic project management roleExperience at high-growth tech companies or startups strongly preferredWho You AreA systems-minded operator who can see both the details and the bigger pictureBrings a design thinking mindset — curious, empathetic, and creative in solving operational challenges with simplicity and impactAnalytical and data-driven with advanced Excel/Google Sheets modelingExperienced with business intelligence tools (Tableau, Looker, PowerBI) and familiar with CRM systemsSkilled in financial analysis, business case development, and understanding unit economicsExcellent communication and presentation skills, with experience presenting to executive stakeholdersEmotionally intelligent, grounded, and collaborative — you build trust quickly across functionsHighly organized with a bias for action and an instinct for clarity amid complexityComfortable using or experimenting with AI tools and automation platforms (ChatGPT, Notion AI, HubSpot, etc.)Experience with process improvement methodologies (Lean, Six Sigma) or OKR frameworks a plusEnergized by creativity, adaptability, and building in motionThe PerksPaid Health Benefits ($0 Premiums)Dental, Vision, Life plans Open Vacation401k (50% match up to 3%)Paid EquipmentEducation StipendPaid Holidays & Birthdays OffParental LeaveTeam Offsites / EventsTicket hookups!We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.