Business Operations Manager

Job Title: Business Operations Manager

Team: Operations

Location: Onsite - Sawtelle (Between Santa Monica & West LA)

Employment Type: Fulltime, Salary, Exempt

Reports To: Director of Business Operations

About Plug

Plug is an automotive fintech startup building the marketplace for electric vehicles. Consumers, dealers, and commercial partners trade in, sell, and auction used EVs through a platform built exclusively for electric, with nothing adapted from legacy automotive.

Consumers can get an instant cash offer in minutes, backed by data-driven pricing, battery state-of-health analysis, with pickup, payment, and title transfer handled end-to-end. Franchise and independent dealers across the United States bid in real time on inventory sourced directly from these consumers, dealers, and commercial partners. The result is a single platform that gives sellers a fast, fair exit and gives dealers a dedicated channel for sourcing used EV inventory.

Founded in 2023 and led by former Tesla executives, Plug has facilitated $100M in EV sales since launch and is backed by a $20M Series A from Lightspeed Venture Partners. We're building the most AI-native startup team in Los Angeles, full of operators, engineers, and ML researchers laying the transaction rails for the used EV market's exponential growth.

Why Plug

• You'll own a piece of the biggest infrastructure opportunity in automotive.
• You'll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive.
• You'll be part of an AI-native company. We're rethinking how work gets done at a fundamental level.
• You'll work directly with operators who have scaled multi-billion dollar businesses in automotive, EV, and marketplaces.
• You'll have real ownership, high autonomy, and a direct line to company outcomes.

The Opportunity

We're looking for a Business Operations Manager to be a force multiplier for our BizOps Director: someone who can pick up an ambiguous, cross-functional problem, build the trust to walk into another team's operation, and drive it to a real fix using data-driven decision making.

You'll own cross-functional projects end-to-end - scoping them, driving implementation, and measuring success. You'll partner directly with functional leaders (Sales, Dealer Success, Ops) to diagnose operational challenges and help fix them.

What You'll Own

Cross-Functional Project Ownership

• Lead cross-functional initiatives from scoping through execution.
• Drive accountability across teams you don't formally manage - keep initiatives moving, surface risks early, and make sure deliverables ship.
• Take on problems that arrive as symptoms ("this handoff keeps breaking," "onboarding is too slow") and figure out what's actually going on to propose a fix.

Operational Partnership

• Partner directly with functional leaders to diagnose inefficiencies in how their teams operate.
• Analyze data to size a problem and diagnose the root cause
• Design and implement fixes such as new agentic workflows, automations, and SOPs
• Lead and facilitate department operations (e.g. weekly business reviews)
• Action on diagnosed daily metric alerts

Who You Are

• 4-7 years of experience in business operations, strategy & operations, consulting, or a high-growth startup operations role (marketplace or automotive experience a plus).
• A track record of owning ambiguous problems end-to-end
• Strong stakeholder management: you can walk into a team you don't manage, build credibility fast, and drive change without formal authority.
• Comfortable with data (SQL a plus) and analytics
• Excellent written and verbal communication; a structured thinker who can bring clarity to a messy situation.
• Bias toward action, low ego, thrives in zero-to-one ambiguity.

Compensation and Benefits

Annual salary: L5 $145,000 - $165,000

Salary ranges reflect independent, third-party benchmarking against national compensation data. Where an individual's actual offer falls within that range depends on a combination of factors, including relevant experience, specialized skills, training and qualifications, current business needs, and prevailing market conditions. Ranges are reviewed periodically and may be adjusted to reflect changing market conditions.

Benefits & Perks:

• Health, Vision, and Dental insurance
• 401(k) plan
• Daily lunch stipend
• Equity (based on role and performance)
• Unlimited PTO
• Fully stocked kitchen
• Dog-friendly office
• 30-day remote work from anywhere policy
• Ongoing opportunities for growth and development

This full-time position is based in Sawtelle (between Santa Monica and West Los Angeles) and is an in-person role. We welcome candidates from all locations to apply, provided they are willing to relocate for the role. Relocation assistance will not be provided for successful candidates. Sponsorship not available at this time.

Acknowledgments

Plug is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diverse teams build better products - full stop.