Retail Assistant Manager: Lead Store Growth & Experience

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced this philosophy and ensures you look and feel your best, wherever life takes you. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app. Store Name Del Amo Fashion Cnt Responsibilities The Assistant Manager assists the Store Manager in supervising store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in‑store shopping experience for our retail customers. Assists in developing, inspiring, and retaining top talent; maintains a positive work environment that encourages a high level of store morale and a “one team” mentality. Coaches, teaches, and trains Sales Associates for effective job performance. Partners with the Store Manager to identify high‑performing Sales Associates for growth. May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager. Supports the Store Manager’s analysis of the business and helps execute clear action plans that optimize results and ensure effective execution of all operational activities. Assists in overseeing all aspects of daily store operations and executing action plans to optimize results. Ensures sales‑floor coverage to meet customer expectations. Oversees merchandise flow—including shipment, replenishment, and omnichannel operations—throughout the store. Ensures adherence to company policies and the safety of associates and customers. Manages the execution of store strategy to achieve performance goals. Optimizes sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives. Supports a store environment focused on consistently delivering a great in‑store experience. Leads by example to create a culture of proactive customer engagement that exceeds expectations. Greets and assists all customers in a friendly manner, sharing information on product, promotions, and loyalty programs. Resolves any customer complaints, determines the source of issues, and takes initiative to identify and resolve them. Acts as the customer experience leader; accountable for the customer‑experience results and creates action plans to improve performance. Creates a positive in‑store experience through visual standards. Other essential functions may occur as directed by the supervisor. Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 1‑3 years of relevant job experience. Proficient in the use of technology (iPad, registers). Demonstrates strong customer service skills. Meets defined availability criteria, including nights, weekends, and non‑business hours. Meets physical requirements. Critical Skills & Attributes Previous retail experience preferred. Proven ability to drive sales results. Strong communication skills. Minimum of two years relevant experience. Prior sales management experience. Benefits And Compensation PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security including: Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match. They are also eligible for an Express merchandise discount, participation in the Learn & Earn incentive program, and voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate. Pay Range $21.20 – $31.25 per hour An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say “Associate Relations” or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr EXPRESS