Commercial IT Business Partner

Role Description

Serves as the strategic technology liaison between IT and the Commercial organization, including Sales, Marketing, Business Development, and Commercial Operations. This role ensures that technology investments, platforms, and processes enable growth, improve commercial effectiveness, and support an integrated end-to-end customer lifecycle. The position requires deep familiarity and prior hands-on experience with commercial technologies to guide solution design, roadmap planning, and ongoing optimization.

What you will do

• Serve as the primary IT liaison to Sales, Marketing, Business Development, and Commercial Operations.
• Develop and maintain a multi-year commercial technology roadmap aligned to business growth and customer lifecycle strategies.
• Translate business objectives into actionable technology initiatives with clear value, feasibility, and change-impact assessments.
• Lead enablement and optimization of commercial systems across the lead-to-cash lifecycle.
• Partner with Marketing on campaign tools, lead management, scoring, and digital engagement platforms.
• Support Sales on opportunity management, forecasting, account planning, territory/quota solutions, and CRM workflows.
• Act as the functional owner for Salesforce, driving requirements, backlog prioritization, release planning, and adoption.
• Oversee Salesforce integrations with downstream platforms (marketing automation, ERP, PSA, delivery systems).
• Facilitate process design, documentation, and optimization for commercial workflows (lead management, pipeline reviews, pricing, quoting, customer management and handoff).
• Implement data governance practices that improve reporting, forecasting, and visibility into commercial performance.
• Collaborate with Analytics/BI teams to deliver dashboards and insights supporting sales effectiveness and marketing ROI.
• Manage and provide direction to architecture and development teams supporting commercial technology platforms, including setting priorities, ensuring alignment to standards, and overseeing quality of technical delivery.
• Lead Commercial IT projects and ensure alignment across IT, Sales, Marketing, and Finance stakeholders.
• Manage stakeholder communications, expectation setting, and governance structures.
• Drive change management, training, and user-adoption activities for new or enhanced commercial technologies.
• Provide day-to-day guidance, coaching, and mentoring for 1-3 direct reports (business analysts/architects).
• Perform other duties as assigned.

What you bring to the role

• Strong understanding of commercial processes across Sales, Proposals, Marketing, Finance, and Demand Operations.
• Ability to build trusted relationships with business leaders and influence decision-making.
• Excellent communication skills, including the skill to translate between business and technical language.
• Strategic thinker with the ability to balance immediate needs with long-term scalability.
• Strong problem-solving and analytical mindset.
• Ability to navigate and drive alignment in fast-moving, global, matrixed organizations.
• Comfortable owning complex cross-functional initiatives and managing ambiguity.
• High attention to detail, with a focus on data quality and process consistency.

Your experience

• 7+ years of experience in IT Business Partnering, Commercial Systems, or similar roles within Sales, Marketing, or Commercial Operations.
• Strong knowledge of the commercial technology ecosystem and lead-to-cash processes.
• Hands-on experience with Salesforce (Sales Cloud required; experience with CPQ, Service Cloud, or Marketing integrations preferred).
• Proven experience translating business needs into scalable technical solutions.
• Experience working with cross-functional stakeholders, including Sales Leadership, Marketing, Finance, and IT.
• Preferred experience in CRO or healthcare industries.
• Strong project management and communication skills.
• Demonstrated line management experience, including coaching, performance management, and team development.
• Experience managing architecture, development, or technical delivery teams, either directly or via matrix leadership.
• Understanding of downstream integrations into ERP, PSA, customer onboarding, and service delivery systems.
• Bachelor's Degree in IT or related fields.

Benefits

• Equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.