Customer Service and Inside Sales Representative

Job Description

Job Description

Hamburg Overhead Door is Western New York's largest Garage Door Company.

Are you a dynamic and results-driven individual with a passion for customer service and a

proven track record in sales? We are seeking a highly motivated Inside Sales Customer Service

Representative to join our team at Hamburg Overhead Door, Inc. As an integral part of our sales

and customer service department, you will play a crucial role in fostering positive customer

relationships while driving revenue growth through strategic sales initiatives.

Benefits:

Hamburg Overhead Door is committed to offering its employees a comprehensive benefits

package along with a great working environment. Below, you will find the exciting benefits that

we are proud to offer.

· Competitive salary of at least $25-28 per hour.

· Comprehensive health, dental and vision insurance with an opt-out credit for medical available.

· 401K with a great employer match and vesting opportunity.

· Flexible Spending Accounts, Health Savings Accounts, Voluntary Benefits offered.

· Paid time off.

· Paid Holidays after 90 days.

· Professional development opportunities.

· Friendly and collaborative work environment.

If you are a goal-oriented individual with a passion for sales and customer service, we invite you

to apply for this exciting opportunity at Hamburg Overhead Door, Inc. Join us in delivering

exceptional service and driving sales growth.

Responsibilities:

· Customer Engagement: Interact with customers via phone, email, and in person to

provide exceptional service and address inquiries promptly.

· Sales Generation: Proactively identify and pursue sales opportunities by promoting our

products/services, upselling, and cross-selling to maximize revenue. (Not cold calling!)

· Relationship Building: Cultivate and maintain strong relationships with existing

customers to ensure customer satisfaction and loyalty.

· Product Knowledge: Develop a deep understanding of our products/services to

effectively communicate their features and benefits to customers.

· Problem Resolution: Address customer concerns and issues in a timely and effective

manner, collaborating with other departments as needed to ensure a positive

resolution.

· Record Keeping: Maintain accurate and up-to-date customer records, sales activities,

and other relevant information in our CRM system.

· Type up sales estimates, service/installation work orders

· Show garage doors to customers in our showroom and use product and manufacturer

knowledge to match customer with product best suited for them

· Accurately process customer transactions such as orders, quotes or returns

· Educate customers about terminology, features and benefits of products in order to

improve product related sales and customer satisfaction

· Identify potential suppliers

· Negotiate contracts

· Manage vendor relationships

· Ensure timely delivery of products and services

· Work in a team environment to take care of our customers

· Pull small parts from our warehouse for our walk in customers

· Maintain proficiency in using personal computer, data entry terminal and other

common office equipment and software

· Follow company policies and procedures

· Perform other duties as assigned

Education and Experience Requirements:

· High School Diploma required; Bachelor’s degree preferred.

· Proven Customer Service Experience Required: Minimum of 3 years’ experience in customer service required.

· Sales Experience Required: Minimum of 2 years’ experience in inside sales required, with a

demonstrable track record of meeting and exceeding sales targets preferred.

· Tech-Savvy: Proficient in using CRM software and other sales tools to streamline

processes and enhance productivity. Must be proficient in Microsoft Office Suite (Excel,

Word, Power Point and Outlook).

Skills:

· Customer-Centric: Strong customer service orientation with the ability to build rapport

and establish positive relationships.

· Communication Skills: Excellent verbal and written communication skills, with the ability

to articulate product features and benefits persuasively.

· Team Player: Collaborative mindset with the ability to work seamlessly within a team

environment.

· Adaptability: Ability to thrive in a fast-paced environment, adapt to changes, and

respond positively to challenges.

· Ability to prioritize

· Ability to multitask

· Ability to operate multiple line phone system

· Strong organizational skills

· Attention to detail

Schedule: Monday-Friday 8 a.m. to 5 p.m. and some Saturday’s 9 a.m-12 p.m. Work at local trade shows.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, including frequent use of a

keyboard, mouse, and phone.

• Ability to speak clearly and hear effectively in order to communicate with technicians,

customers, and internal staff via phone and in person.

• Frequent use of hands and fingers for data entry, document handling, and office equipment

operation.

• Ability to occasionally stand, walk, bend, or reach to access files, office equipment, or supplies.
• Visual acuity to read computer screens, review documents, and enter data accurately.
• Ability to work in a fast-paced office environment with frequent interruptions while maintaining

focus and attention to detail.

• May occasionally lift and move office materials up to 10–15 pounds (e.g., files, paper boxes,

office supplies).

Hamburg Overhead Door, Inc. is an equal opportunity employer. We encourage applications

from candidates of all backgrounds and experiences.

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