Operations Manager

Sussex County, DE $64,000 - $75,000 Base Salary + Comprehensive Benefits

A leading transportation and mobility services organization is seeking an Operations Manager to oversee daily transit operations in the Sussex County area. This individual will play a key leadership role, managing frontline operations, supervising staff and operators, optimizing service delivery, and ensuring a safe, efficient, and customer-focused operation.

This is an excellent opportunity for a proven operations leader with experience in transportation, transit, logistics, fleet management, or a similar service-driven environment.

What You'll Do

• Lead and supervise daily operations, including operators, dispatch personnel, and frontline supervisors
• Manage employee performance, coaching, development, and accountability
• Oversee operator scheduling, route coverage, and service delivery
• Monitor operational performance and identify opportunities for improvement
• Partner with maintenance teams to ensure vehicles are available and service requirements are met
• Investigate accidents, incidents, and operational disruptions as needed
• Coordinate with safety and training teams to ensure compliance and achievement of safety objectives
• Address employee concerns, performance issues, and operational challenges
• Support hiring, onboarding, and workforce planning efforts
• Serve as the operational leader in the absence of the General Manager

Qualifications

• High school diploma or GED required
• 3+ years of supervisory or management experience
• Experience within public transit, transportation, fleet operations, logistics, distribution, or a similar operational environment preferred
• Strong knowledge of scheduling, workforce management, and service operations
• Experience handling employee relations, coaching, and performance management
• Strong communication and problem-solving skills
• Proficiency with Microsoft Office, including Excel and Word
• Class B CDL with Passenger and Air Brake endorsements preferred, or ability to obtain
• Ability to work flexible hours and respond to operational needs as required

Compensation & Benefits

• Base Salary: $64,000 - $75,000
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short-term disability coverage
• Voluntary long-term disability coverage
• Minimum two weeks of vacation
• Five sick days annually
• Twelve paid holidays (including floating holidays)

Ideal Backgrounds

We are interested in candidates with leadership experience from:

• Public transit
• Paratransit
• School transportation
• Fleet operations
• Logistics and distribution
• Bus operations
• Transportation management
• Municipal services
• Service operations environments with large hourly workforces

If you're an operations-focused leader who enjoys managing people, improving processes, and ensuring exceptional service delivery, we'd love to discuss this opportunity with you.