BMW Service Advisor

Service AdvisorBMW of the Main Line, Philadelphia's BMW Dealer is looking for a Service Advisor to join our team. This is an excellent opportunity for any automotive professional who is passionate about customer service.Qualifications:Minimum 1 year experience as a Service Advisor in a dealership or tire store settingPassion to provide the highest level of customer serviceExcellent communication and organizational skillsAbility to perform in a fast-paced environmentFamiliarity with automotive software - CDK a plusProfessional attitude and appearanceAbility to pass pre-employment screening including driving, drug and backgroundResponsibilities:Build rapport with all customers and expand your personal “book of business”Assist and advise customer with all automotive service needsHandle all incoming calls in a professional mannerSet, manage and deliver on customer expectationsMaintain accurate and timely communication during service visitCreate, monitor and complete quality work orders and invoicesProvide clear estimates of work required and recommendedInitiate and manage extended warranty and insurance claimsEnsure legal and warranty compliance on all documents and processesProduce clear invoices with complete explanations of work performed or declinedMaintain a positive, team-oriented relationship with technicians and parts personnelAssist all dealer personnel as required to foster positive outcomes for customers and coworkersComplete and all required factory and company trainingBenefits:Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicatorsPaid Vacation based on regular sales commissions401K with company matchExcellent health benefits including vision and dental with generous company contributionCompany paid life and disability with supplemental plans availableEmployee purchase programDiscounts on parts and repairs for immediate family membersCaring work environmentState of the art facility