Mechanic/Technician Specialist
BCForward
Job Description
Job Description
Mechanic/Technician Specialist
Worksite: Auburn Hills, MI
Duration: 12+ months
Pay Rate: $28/hour on W2
Tentative Start date: ASAP
The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary).
Key Responsibilities
Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction
Utilize a defined six-step diagnostic process to resolve automotive concerns
Research and apply relevant product and repair information using available databases and tools
Perform follow-ups on open tickets and ensure successful resolution and closure
Deliverables or Project Scope
Maintain high levels of customer satisfaction through accurate and timely technical support
Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
Document and update ticket status, ensuring compliance with resolution protocols
Support continuous improvement by sharing feedback and technical findings with internal teams
Collaboration Tools or Platforms
Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)
Dealer Information Software and Diagnostics Tools
Internal ticketing and call management systems
Client's North America Product databases and liaison resources
Qualifications
High School Diploma or GED equivalent
Minimum of 1-2 years of hands on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience
Preferred Qualifications
1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)
Automotive Service Excellence (ASE) Certification
Strong Understanding of advanced diagnostic processes and automotive systems
Excellent communication and problem-solving skills for technical support environments
Additional Information / Requirements
Automotive Service Excellence (ASE) Certification within first 6 months of employment
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