Employment Services Specialist

Employment And Training Specialist

The Wyoming Department of Workforce Services is seeking a motivated and customer-focused professional to provide employment and training services to individuals and businesses throughout the community. Under general supervision, this position assists customers in identifying employment opportunities, training resources, and supportive services while ensuring compliance with federal and state program guidelines, policies, and regulations.

This position develops, manages, and monitors a caseload of participants enrolled in state and federal workforce programs. Responsibilities include assessing customer skills, education, and employment needs; providing career guidance and employment counseling; assisting job seekers with training and vocational opportunities; and referring individuals to employers or community resources that support successful employment outcomes.

The successful candidate will work closely with employers to identify workforce needs, develop recruitment strategies, and help fill employment and vocational training openings. Duties also include conducting on-site business visits, promoting coordinated agency services, assisting employers with workforce resources and training grants, and supporting hiring efforts through applicant referrals and follow-up activities.

Additional responsibilities include maintaining accurate records and data within electronic systems for case management, job postings, reporting, and program compliance. This position also organizes and participates in community outreach events designed to connect employers with job seekers and increase awareness of Department services.

The ideal candidate will possess strong communication, organizational, and customer service skills, with the ability to work effectively with individuals who may face significant barriers to employment while maintaining professionalism, confidentiality, and a commitment to public service.

Preference may be given to those with case management experience. Preference may be given to candidates with experience working in state and federal programs. Preference may be given to candidates with customer service experience. Preference may be given to candidates with experience building and maintaining relationships with community partners. Must have a valid driver's license.

Knowledge of state and federal statutes relative to employment and Agency programs. Knowledge of departmental policies, customer service standards, and inter-agency protocols. Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services. Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations. Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion. Skills in public speaking, oral, written, and electronic communication, and record-keeping. Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff. Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to actively listen to others in order to foster a positive exchange of information.

Bachelor's Degree (typically in Business or Human Services) 0-1 year of progressive work experience (typically in Business or Human Services) OR 3-4 years of progressive work experience (typically in Business or Human Services) None