Customer Service Rep 03028 Casselberry Fl

Job Description We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and efficient manner Handle customer complaints and concerns with patience and understanding Process orders, refunds, and exchanges accurately Maintain up-to-date knowledge of products, services, and company policies Collaborate with other departments to resolve complex customer issues Document customer interactions and update account information in our customer service software Identify and escalate priority issues when necessary Provide personalized solutions to enhance customer satisfaction and loyalty Participate in ongoing training to improve customer service skills and product knowledge Qualifications Excellent verbal and written communication skills Strong problem‑solving abilities and attention to detail Proficiency in customer service software and basic computer skills Ability to multi‑task and prioritize in a fast‑paced environment Patient and empathetic approach to customer interactions Previous customer service experience preferred Ability to work flexible hours, including weekends and holidays as needed Strong team player with a positive attitude #J-18808-Ljbffr Domino's Franchise