Senior Client Service Manager

Canteen One Job Opportunity

Starting pay: 85,000.00- 90,000.00

Location: Charlotte, NC or Minneapolis, MN corporate office

Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. Let's talk about perks! At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea! Let's talk about opportunity! As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in! Canteen One offers a variety of career opportunities, including:

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Vendor Relations / Operations
• Information Technology

Great people. Great services. Great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Location: This position can sit in either Charlotte, NC or Minneapolis, MN corporate office

An amazing opportunity to join Canteen One's Client team working with Fortune 500 clients on a national basis! This advanced leadership role is part of our Client Services team and is key in meeting and maintaining customer relations while maximizing financial objectives. Your goal is to provide outstanding service and build long-term relationships that lead to high customer satisfaction and contract renewals. This senior position manages top accounts, offers advanced analytical, financial, and system skills, and serves as a Team Lead working closely with senior management to assist team members and lead operations in account retention strategies.

Essential Duties & Responsibilities

• Assist in the setup of new accounts and rollouts
• Prepare reports and summaries
• Recommend and present information to the client, and implement the recommendations
• Conduct quarterly meetings and business reviews
• Facilitate data needed for business reviews/meetings
• Build and sustain relationships with clients through high-level interaction and analysis
• Develop account retention strategies
• Perform ongoing financial performance analysis
• Facilitate business proformas and overall financial summaries
• Set accurate financial expectations for renewals and bids
• Evaluate potential new business relationships
• Facilitate meetings and manage internal resources to resolve issues
• Identify and develop plans to address problems or obstacles
• Communicate relevant client information across Canteen One
• Collaborate with Operations and build internal relationships

Qualifications

• Bachelor's degree in business, marketing, or a related field required; or equivalent experience (five years in service business, three in account management)
• Minimum of three (3) years of business experience
• Strong background in market analysis, operations, and account management preferred
• Proven financial analysis skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Strong customer service orientation
• Demonstrated ability to build and maintain long-term internal and external relationships
• Strong analytical and decision-making skills
• Supervisory experience preferred
• Intermediate proficiency in Microsoft Excel and Word; PowerPoint preferred
• Experience with ERP systems (e.g., Oracle, PeopleSoft, SAP, JD Edwards) strongly preferred
• Experience with reporting tools, especially Business Objects, is a plus

Apply to Canteen One today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1546876

Canteen One

ISAAC Warren SMITH