Customer Experience Representative

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. Responsibilities As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. Provide information to prospects and initiate new service Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software Resolving customer problems with invoices and billing questions Conduct telephone conversations with customers about issues surrounding their service in a professional manner Enter service-related notes in system software Provide general marketing information to prospects and customers as requested Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed Maintain customer files on computer and in filing system Validate technician paperwork for completeness and accuracy File Technician paperwork in customer files Update notes in system with technician and other employee customer information Print, distribute, and review service tickets for technicians Have a basic knowledge of technician’s job and processes of company's treatment processes Properly follow HomeTeam Pest Defense telephone etiquette procedures Ability to calm and diffuse angry customers #J-18808-Ljbffr HomeTeam Pest Defense, Inc.