IT Support Specialist

Job Description

Job Description

Part-Time IT Support Specialist

ABD Federal Credit Union – Warren & Detroit

Position Type: Part-Time

Department: Information Technology / Operations

Reports To: Chief Operating Officer

ABD Federal Credit Union is seeking a dependable and technically skilled **Part-Time IT Support Specialist** to provide hands-on, day-to-day technology support throughout the Credit Union.

This position will serve as the first point of contact for routine technical issues, troubleshooting, system support, equipment setup, and technology-related service interruptions. The ideal candidate is comfortable working independently, identifying problems, communicating with vendors when necessary, and resolving everyday IT issues efficiently.

This is a **hands-on support position** and is not intended to serve as the Credit Union's IT Administrator.

• Provide daytoday technical support to employees
• Troubleshoot computers, monitors, printers, scanners, phones, and other office technology
• Diagnose basic hardware, software, network, and connectivity issues
• Assist when systems, websites, applications, or workstations are unavailable or not functioning properly
• Install, configure, and set up computers, peripherals, and approved software
• Assist employees with system access, password, login, and connectivity issues
• Perform routine workstation and equipment maintenance
• Troubleshoot printer and network connection issues
• Assist with new employee workstation and technology setup
• Maintain an organized inventory of computers, equipment, and other IT assets
• Document technical issues, resolutions, and recurring problems
• Open and manage support tickets with technology vendors when issues cannot be resolved internally
• Follow up with vendors and employees until technical issues are resolved
• Assist with software updates and other routine technology maintenance
• Support basic cybersecurity practices and immediately escalate potential security concerns
• Assist the COO with ITrelated projects and system implementations as needed
• Maintain strict confidentiality regarding Credit Union, employee, and member information
• Perform other technologyrelated duties and projects as assigned
Qualifications
• Previous IT support, help desk, desktop support, or similar technical experience preferred
• Strong troubleshooting and problemsolving skills
• Working knowledge of Windows computers, Microsoft 365, printers, networks, and common office technology
• Ability to learn and support multiple software platforms
• Ability to communicate technical information clearly to nontechnical employees
• Strong organization and followthrough
• Ability to work independently and know when an issue should be escalated
• Professional and dependable with strong attention to confidentiality and security
• Experience in banking, credit unions, or another regulated environment is a plus, but not required
Schedule

Part-time schedule during regular Credit Union business hours. Specific days and hours will be discussed during the interview process.

About the Role

This position is ideal for someone who enjoys being the **hands-on technical resource** within an organization. The IT Support Specialist will handle everyday technology needs and troubleshooting while working under the direction of the COO on matters requiring higher-level system administration, access, security, or organizational IT decisions.

ABD Federal Credit Union is an Equal Opportunity Employer.