Guest Advisor

Job Description

Job Description

Position Overview
We are seeking an outgoing, energetic, and sales-driven Spa Coordinator / Guest Advisor to join our team. This role is ideal for someone who thrives on creating exceptional guest experiences while confidently recommending memberships, rescheduling future visits, and promoting retail products and services.
The ideal candidate is personable, goal-oriented, highly organized, and motivated to connect with guests and drive sales performance. Strong communication skills and the ability to build relationships are essential.
Spavia Maple Grove is hiring part-time Guest Advisors!
✔ Hourly base pay of $18 plus membership sales commissions, retail commissions, and performance bonuses.
✔ Additional earning opportunities through membership sales, retail sales, and bonuses
✔ If you love creating five-star guest experiences, connecting with people, and working in a calm, beautiful environment, this role is for you.
✔ Enjoy the balance of working in the wellness industry with a consistent, reliable schedule Responsibilities Guest Advisor Responsibilities

• Greeting and assisting guests
• Scheduling appointments and answering phones
• Checking guests in and out and ensuring accuracy of all transactions
• Maintaining a beautiful spa, retail space and reception area
• Membership, spa boutique, and product sales
• Provide education to guests regarding our Spavia story, our spa boutique products and items, and our treatments offered for optimal results
• Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
• Willingness to work as a team player to proactively support the spa’s needs
• Attention to detail in all aspects of guest advisor responsibilities

Required Skills Responsibilities

• Greet and warmly assist guests, creating a welcoming and elevated spa experience from arrival to departure
• Schedule appointments, answer phones, and manage guest inquiries in a timely and professional manner
• Check guests in and out while ensuring accuracy of all transactions
• Build strong guest relationships through meaningful conversations and personalized service recommendations
• Proactively reschedule guests for future appointments to encourage retention and consistent spa visits
• Educate guests on treatments, memberships, and retail products while confidently recommending solutions that meet their needs
• Drive membership sales through exceptional guest interactions and strong communication skills
• Meet or exceed sales goals related to memberships, retail products, and rebooking appointments
• Maintain a clean, beautiful, and organized spa, retail space, and reception area
• Provide accurate and timely responses to guest inquiries while ensuring an exceptional guest experience
• Collaborate with team members to proactively support daily spa operations and business goals
• Demonstrate strong attention to detail in all aspects of spa coordination

Ideal Candidate

• Outgoing, friendly, and naturally engaging personality
• Strong sales mindset with the ability to confidently recommend memberships and services
• Passionate about guest service and creating memorable experiences
• Self-motivated and goal-driven with a positive attitude
• Comfortable multitasking in a fast-paced environment
• Professional, reliable, and punctual
• Strong communication and interpersonal skills
• Team player who thrives in a collaborative environment

Schedule & Benefits
Schedule

• Full-time or part-time opportunities available
• Weekend and evening availability preferred
• Typical shift length: 6–8 hours

Benefits May Include

• Family and Friends treatment discounts
• 401(k) with 3% employer match
• Full-time employees may be eligible for health insurance reimbursement and paid time off (PTO)

Why You Will Love Spavia
Luxury Spa Environment
Enjoy a beautiful, elevated spa setting featuring retreat areas, robes, showers, and premium products.

Paid In-House Training
Receive ongoing support and training to build confidence and succeed in your role.

Loyal Guests & Membership Model
Our membership program creates lasting relationships, allowing you to connect with returning guests and build rapport.

Respectful Team Culture
Work in a collaborative, flexible, and balanced environment where teamwork and support are valued.

Requirements

• Minimum high school diploma or equivalent
• Previous customer service, retail, hospitality, or administrative experience strongly preferred
• Sales experience or comfort with membership and retail sales strongly preferred
• Self-motivated, reliable, punctual, and goal-driven
• Professional and team-oriented mindset
• Drug- and alcohol-free workplace compliance
• Strong verbal communication and multitasking skills
• Ability to thrive in a guest-focused, fast-paced environment

Job Type
Full-time or Part-time

Schedule

• Evenings, weekends, and holidays required
• Flexible scheduling available