Desktop Support Technician

Dale Workforce Solutions

Client: healthcare company
Job: Desktop Support Technician
Duration: 3-month contract to hire
Location: on-site supporting office around Plainview, NY (mileage is reimbursed)
Pay: $25-$30/hr W2

Job Summary:
We are seeking a dedicated and knowledgeable Travel Help Desk Technician to provide technical support and assistance to our end-users. This role involves traveling to & from various offices in the Plainview area to troubleshoot hardware and software issues, answering inquiries, and ensuring that IT systems are functioning smoothly. The ideal candidate will be patient, solution-oriented, and able to communicate technical information to non-technical users.

Key Responsibilities:

Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
Install, configure, and support various software applications, operating systems, and hardware devices.
Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
Assist with user onboarding, including setting up new equipment and configuring user accounts.
Ensure the timely and accurate completion of all service requests and tasks.
Provide remote support and assistance as needed, ensuring minimal disruption to users.
Collaborate with other IT team members to identify recurring issues and implement solutions.
Maintain a knowledge base of common issues and solutions for future reference.
Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Must-Haves

A+ or CompTIA certified required
Active Directory experience required
1+ years of hands-on experience required
Must have a reliable vehicle to support offices in the area
Must be able to lift up to 50lbs

Required / Preferred

Printer support
Strong communication skills
Imaging or provisioning of laptops and/or desktops

Apply

Vacancy posted 1 day ago

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