Staff Software Engineer, Quality Engineering

At Second Nature, our people are our greatest differentiator. To build an industry-changing business, we don’t just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default. Excellence is not a destination — it is how we show up every day. In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I did my very best work. Where I grew the most. Where I pushed myself beyond what was comfortable. ✨ ABOUT US Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation. So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more. That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone. And now you can join us. Apply today to join 290+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! ABOUT THE ROLE We're standing up a small, high-leverage quality engineering practice starting with a Staff Software Engineer, Quality Engineering to work across every pod (a small cross functional Product and Tech team). Our guiding principle is firm and clear: developers own their automated tests; you raise the whole org's testing capability. You don't gatekeep, and you're not a manual safety net. This is a staff-level engineering role for someone who has chosen quality engineering as their craft, not a stepping stone to a different engineering seat.

You'll write code, own test strategy across and between systems, and craft automation frameworks. You’ll take an AI-first approach (we build on Claude) to make testing dramatically faster, repeatable, and more reliable. Because the role reaches into every team, your influence on how Second Nature ships quality will be outsized. WHAT YOU'LL DO - Own the automated-testing strategy and frameworks across our UI product. Resident Onboarding (consumer-facing, highest customer risk) first, then Command Center. You’ll drive critical-user-flow coverage into the delivery pipeline so ownership sits with engineering. - Make quality measurable. Build and maintain a risk-weighted registry of critical flows, and report coverage: % of critical flows tested, % of screens exercised, and % of real production traffic (Datadog RUM) on paths we test through live dashboards, not quarterly slides. - Lead an AI-first approach to testing. Teach Claude the how and why of our systems; build skills and MCP-based tooling (JIRA, our APIs, direct database inspection) so complex scenarios — especially partner integration — can be executed rapidly, repeatably, and reliably instead of by hand. - Modernize integration testing. Move partner verification from manual, web-based checking to API-based automation, and help close long-standing environment/testability gaps. - Coach, don't gatekeep. Embed quality into design and PR review, level up engineers to own their automated tests, and help teams build in quality up front. - Drive the Quality Enablement practice. Partner with engineering directors, platform teams, and product stakeholders to surface and prioritize tooling and system-testability gaps. - Build guardrails that hold. Stand up CI coverage ratchets, deploy-gate health, and flake reduction, and make escaped defects visible (tagged to user flows, tracked against change-failure rate). Key Outcomes - You can see exactly what's tested and what isn't, anytime.