Quality Assurance Supervisor

Quality Assurance SupervisorLocation: NorthlakeJob area: Managerial DSV – Global Transport and LogisticsAt DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.Position Summary:The Quality Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager. This role supports local continuous improvement activities, document controls, and ISO activities. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.Essential Duties and Responsibilities:Quality: Maintains compliance with international, industry, and customer-specific quality standards. Leads and individually perform as needed, the analysis of product/service issues to determine root causes. Manages and communicates change control processes to all departments. Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system. Assists in implementation and monitoring of the company's quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008. Assists in the establishment, implementation, and evaluation of quality management system metrics. Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities. Manages customer driven continual improvement roadmaps. Drives Continuous Improvement Programs at all levels including education of these programsBudgeting: Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operationCustomer Service: Monitors KPIs (Key Performance Indicators) for assigned operationOther Duties:Work overtime as dictated by business whether mandatory or voluntary. Communicates all problems and questions to site leadership and implements solutions to minimize risk. Follow all safety procedures. Responsible for all equipment, supplies, documents, and materials related to job. Responsible for following all DSV policies and procedures. Complies with all federal, state, and local regulations. Communicates with all levels of staff and the public as appropriate to the job.Skills & Abilities:Education & Experience: Must have a high school diploma 3 years' experience working in a logistics/distribution/relevant environment Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans. Knowledge of safety and health management systems and practices. Preferred: Prior MHE certification / knowledge of basic MHE operation Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program Computer Skills: Proficient in Microsoft Office (Excel, Work, and Power Point) RF Scanners WMS functions Language Skills English (reading, writing, verbal) Business communication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products Other Skills Strong attention to detail accuracy and accomplish job tasks in a timely manner Good organizational and personnel skills Good communication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.Minimum Required Qualifications:Education and/or Experience High School Diploma or GED is required Minimum of 2 years of supervisor experience in supply chain/logistics/warehousing Certificates, Licenses, Registrations or Professional Designations Able to pass TSA Security Treat Assessment (STA) Able to pass Transportation Security Training Requirements and receive annually. Other Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.Skills, Knowledge and Abilities:Computer Skills Basic understanding of WMS (Warehouse Management Systems) Strong proficiency in basic MS Office applications Language Skills English (reading, writing, verbal) Mathematical Skills Intermediate as needed for financials/budgetingPreferred Qualifications:4-Year College Degree preferred, will consider equivalent experience or combination of education and experience 3PL management experience strongly preferredCore Competencies:Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Problem Solving Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem SolvingPhysical Demands:Occasionally Bending Frequently Walking and Standing Constantly Sitting Ability to Lift/Carry and Push/Pull 1 1-20 pounds Reach shoulder, squat, or kneel.Work Environment:While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.