Quality Assurance Supervisor

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit  dsv.com and follow us on  LinkedIn and  Facebook .

Location: USA - Northlake, East Catherine Court 

Division: Solutions 
Job Posting Title: Quality Assurance Supervisor 
Time Type: Full Time

POSITION SUMMARY 

The Quality Supervisor is a visible leadership and development role.  This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager.  This role supports local continuous improvement activities, document controls, and ISO activities.  He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.   

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Quality

• Maintains compliance with international, industry, and customer-specific quality standards.  

• Leads and individually perform as needed, the analysis of product/service issues to determine root causes.  

• Manages and communicates change control processes to all departments.  

• Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.  

• Assists in implementation and monitoring of the company's quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008.  

• Assists in the establishment, implementation, and evaluation of quality management system metrics.  

• Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.  

• Manages customer driven continual improvement roadmaps.  

• Drives Continuous Improvement Programs at all levels including education of these programs 

• Develops and conducts training on the quality system and other related topics.  

• Oversee document control; updating, creating and publishing controlled documents including sending change notifications to effect parties/departments and follow up on the Quality Management System. 

• Develops and implements administrative systems including record management, traceability, and trend reporting.

Budgeting 

• Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT 

• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation 

Customer Service 

• Monitors KPIs (Key Performance Indicators) for assigned operation 

OTHER DUTIES 

• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• Communicates all problems and questions to site leadership and implements solutions to minimize risk.

• Follow all safety procedures.

• Responsible for all equipment, supplies, documents, and materials related to  job .

• Responsible for following all DSV policies and procedures.

• Complies with all federal, state, and local regulations.

• Communicates with all levels of staff and  the public as  appropriate to the job.

SKILLS & ABILITIES 

Education & Experience:  

• Must have a  h igh school diploma

• 3 years’ experience working in  a logistics /distribution/relevant environment

• Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans.

• Knowledge of safety and health management systems and practices.

• Preferred : Prior MHE certification / knowledge of basic MHE operation

Certificates, Licenses, Registrations or Professional Designations

• Satisfactory completion of a forklift training program

Computer Skills: 

• Proficient in Microsoft Office (Excel, Work, and Power Point)

• RF Scanners

• WMS functions

Language Skills

• English (reading, writing, verbal)

• Business communication

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling,  storing and distributing client products

Other Skills

• Strong attention to detail accuracy and accomplish job tasks in a timely manner

• Good organizational and personnel skills

• Good communication skills, written and oral

• Good leadership, supervision, and planning skills

• Able to work flexible schedules, including nights and weekends, as required by the operation

• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.

• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience 

• High School Diploma or GED is required 

• Minimum of 2 years of supervisor experience in supply chain/logistics/warehousing  

Certificates, Licenses, Registrations or Professional Designations 

• Able to pass TSA Security Treat Assessment (STA) 

• Able to pass Transportation Security Training Requirements and receive annually. 

Other

• Must be able to work in unregulated temperatures within the warehouse   during the warmer and colder months can range from mild to moderate.

SKILLS,  KNOWLEDGE AND ABILITIES

Computer Skills 

• Basic understanding of WMS (Warehouse Management Systems)  

• Strong proficiency in basic MS Office applications 

Language Skills 

• English (reading, writing, verbal) 

Mathematical Skills 

• Intermediate as needed for financials/budgeting 

PREFERRED QUALIFICATIONS

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience 

• 3PL management experience strongly preferred 

CORE COMPETENCIES

Leader of Others

​​☒​Accountability

​​☒​Business Acumen

​​☒​Communication / Building Partnership

​​☒​Developing Oneself

​​☒​Developing Others

​​☒​Drive for Results

​​☒​Embracing Change

​​☒​Problem Solving

​​☒​Empowerment

​​☒​Leadership Excellence

​​☒​Leading Change

​​☒​Problem Solving

Independent Contributor

​​☐​Accountability

​​☐​Communication / Building Partnership

​​☐​Customer Orientation

​​☐​Developing Oneself

​​☐​Drive for Results

​​☐​Embracing Change

​​☐​Problem Solving

​​☐​Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Bending 

Frequently

• Walking and Standing 

Constantly

• Sitting 

Ability to Lift/Carry and Push/Pull

• 11-20 pounds

• Reach shoulder, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT 

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .