Senior Community Manager

Job Description

Job Description

Position Summary

Epic Asset Management is seeking a highly skilled and strategic Senior Community Manager to oversee the operations and performance of our multi-family residential communities. This leadership role is designed for an experienced property management professional who can drive operational success, enhance resident satisfaction, and mentor on-site teams to their fullest potential. The Senior Community Manager plays a crucial role in executing Epic's mission to provide high-quality, sustainable workforce housing while optimizing financial performance and fostering a positive company culture.

Key Responsibilities

Leadership & Team Development

• Provide mentorship and guidance to Community Managers and on-site teams, fostering a high-performance culture.
• Lead recruitment, training, and retention efforts to build strong property management teams.
• Implement leadership development initiatives to enhance team capabilities and succession planning.
• Set clear expectations and deliver performance evaluations that align with company goals and values.

Property Operations & Strategic Oversight

• Supervise daily operations across multiple properties to ensure adherence to company standards and budget objectives.
• Develop and execute strategies to enhance asset value, reduce operational costs, and improve efficiency.
• Ensure compliance with fair housing laws, safety regulations, and corporate policies.
• Collaborate with maintenance teams to maintain property conditions and enhance curb appeal.

Financial & Asset Management

• Oversee financial performance, including budget creation, rent collections, and expense control, ensuring revenue growth.
• Analyze market trends and financial data to inform pricing strategies and investment decisions.
• Identify and implement cost-saving measures while maintaining service quality.
• Provide ownership and executive-level reporting on financial performance and operational metrics.

Resident & Community Engagement

• Champion an exceptional resident experience through service excellence and proactive communication.
• Oversee marketing and leasing efforts to maintain high occupancy and minimize turnover.
• Develop and execute community engagement initiatives to foster a positive living environment.
• Address escalated resident concerns with professionalism and solutions-driven problem-solving.

Client & Stakeholder Relations

• Serve as the primary liaison between Epic Asset Management and property owners, investors, and stakeholders.
• Provide strategic recommendations for property improvements, capital expenditures, and long-term asset planning.
• Conduct regular property evaluations and present findings to senior leadership.
• Represent Epic Asset Management with professionalism and integrity in all external interactions.

Qualifications & Skills

Required

• Extensive experience in multi-family property management with a proven track record of leadership and results.
• Strong financial acumen, including budget management, financial reporting, and strategic forecasting.
• Demonstrated ability to lead, train, and develop high-performing teams.
• Proficiency in property management software (e.g., Yardi, OneSite) and Microsoft 365.
• Excellent problem-solving, communication, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Bachelor's degree in business, real estate, or a related field.
• Certified Property Manager (CPM) or Accredited Residential Manager (ARM) designation.
• Experience managing multiple properties or large-scale communities.
• Knowledge of sustainability initiatives in property management.

Why Join Epic Asset Management?

• Heritage of Excellence: Since 1962, Epic has been committed to providing workforce housing in the Puget Sound Market.
• Competitive Benefits: Competitive compensation, robust benefits, and opportunities for professional development.
• Inclusive Culture: Work for a company that values people, promotes innovation, and empowers its team to succeed.

At Epic Asset Management, we believe in investing in our people. Whether you're just starting your career or looking to grow, we're here to support your journey. Join us in creating extraordinary living experiences for our residents.

Epic Asset Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to make a difference in the property management industry, join our team and grow with us!

Apply today and become part of the Epic team!

Your employment is subject to our completion of a standard background check and drug test.